From our early arrival (5AM) from Hanoi on a sleeper bus, they greeted us with a fire in the lobby to warm us up. They didn't have a room available for early check in but they let us relax in the lobby & let us have breakfast once it opened up at 7AM. They also let us keep our luggage until check in time. It was so helpful as we had a tour scheduled for that morning. Our room was beautiful & although it was very foggy and overcast, it was really nice! Loved the separation of the rooms and the bathrooms in each bedroom. The bed warmer was definitely a plus on a chilly day! They asked us what time we would be taking the bus back to Hanoi & offered us a room, free of charge, for our family to use until we left the area! I couldn't have been more thankful for their outstanding hospitality! To top it off they prepared us a bag at check out with sandwiches & bananas for us to take with us on our bus ride back to Hanoi. This hotel was what made our whole experience in Vietnam amazing! My kids say they would 100% go back to Sapa over Hanoi any day! The cafe also has great coffee and a nice view!