レンタル料金

レンタルポリシー

制限

スケジュールを変更する

返金

Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Passengers are required to pay a late fee of Rp. 50,000/hour after the time limit is exceeded.
For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Passengers are required to pay a late fee of Rp. 50,000/hour after the time limit is exceeded.
Late payment fees apply in some cities only, please contact Gratia Holiday for more information.
Rental cost include fuel and airport parking fees, toll fee are borne by passengers.
Travel from Soekarno-Hatta Airport (CGK) does not include Toll JORR II road charge. It will be charged to passengers.
Covered toll fees for passengers are only applicable in some cities, please contact Gratia Holiday for more information.
Passengers must pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the Gratia Holiday staff or driver.

During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Passengers are required to pay a late fee of Rp. 50,000/hour after the time limit is exceeded.
For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Passengers are required to pay a late fee of Rp. 50,000/hour after the time limit is exceeded.
The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
If your flight is delayed, please call Gratia Holiday at 0822 9769 5939 (Whatsapp only) before boarding to get further confirmation.

乗客は、予約時に通知された、選択した車両の乗客および荷物の制限に従う必要があります。
乗客は喫煙すること、また強い臭気のある物質や危険物を Gratia Holiday 車両内に持ち込むことは禁止されています。危険物には、鋭利な物品、引火性物質、爆発物、化学物質、危険物、違法薬物などが含まれますが、これらに限定されません。
乗客は Gratia Holiday 車両を運転することはできません。
乗客は、犯罪または違法行為のために Gratia Holiday サービスを利用することはできません。
乗客は、上記のポリシーの違反によって生じる結果に対して責任を負います。

スケジュールの変更は、お迎え時間の遅くとも 3 時間前までにのみ行うことができます。
スケジュール変更のリクエストは、車の空き状況に基づいて行われます。
スケジュールの変更は無料です。ただし、新旧スケジュールでレンタル料金に差額がある場合は、その差額は旅客の負担となります。

チケットをキャンセルして払い戻しをリクエストするには、Traveloka カスタマーサービス、0804-1500-308 (インドネシア) / +65-3157-1471 (シンガポール) / +60-15-4840-9469 (マレーシア) / + までお電話ください。 66-2-118-5400 (タイ) / 1900-6978 (ベトナム) / +63-2-246-9057 (フィリピン) / +61290537140 (オーストラリア)
合意されたお迎え時間の 24 時間前までにキャンセルした場合、払い戻しが可能です。
返金金額はレンタル料金の 100% です。
払い戻し金額は、予約時に使用したお支払い方法で返金されます。

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