デルタ・ホテルズ・オタワ・シティセンター

Front desk staff was friendly and efficient. Lounge/club staff were exceptional. Parking was tricky bc of the sharp turns and low ceiling but nicely heated on cold winter night. Rooms are showing age/usage but comfortable. Lots of trash lingering around unfortunately but that’s from disrespecting guests late into the evening. Hotel is not particularly sounds proof both from neighbouring rooms and outside, but expected given you’re right downtown. Overall pleasant stay.

A really nice hotel. Check in was a wee bit slow. Hallway noise is a little loud in rooms. Bed is comfy. Room is nicely appointed. It's a really good place but for the cost, I feel like I am missing something.

Great experience

Service

Convenient hotel for an overnight business meeting. Great dining options nearby. The hotel is safe and convenient for what i need.

Great location, very quiet.

Clean Rm and staff are very helpful

I had an extremely unsettling experience at this hotel that left me feeling unsafe and disrespected. Upon check-in, we were provided with a key card that gave us access to the wrong floor, which led to us （two girls）accidentally entering a man's room while he was undressed. We had no intention of disturbing him, but the situation was truly distressing. To make matters worse, the front desk service was unprofessional and rude. The woman who checked us in barely acknowledged us, and when we asked for clarification about the key card, she threw it at us and asked, "Do you want to see the manager?" The manager's explanation was that the elevators had been opened for all floors due to someone checking out. However, when we tried to use the same key card on another floor (our actual room on the 5th floor), it didn't work. This clearly indicates that the elevator access was not truly open for all floors, and this contradiction raised more concerns about the hotel’s security. The entire experience, from the poor front desk service to the unsafe situation of entering the wrong room, left us feeling disrespected. As two girls, we were put in a position where we felt vulnerable and unsafe, which is completely unacceptable. I hope the management takes this feedback seriously, as no guest should ever have to experience something like this. Additionally, there was no shampoo in the room—only three wall-mounted dispensers, which contained conditioner, body wash, and body wash. :)

Great hotel. Well located.

Bartender is super cool !

…

Old stinky rooms. Avoid if possible

Lovely stay, thank you

I like it

Very nice place, professional staff, wonderful views

great

Located conveniently downtown within walking distance of most places to visit and activities.

Staff accommodating to needs. Close to areas we were walking to.

Minor maintenance required in room

Small room. Low end toilet paper. Only one coffee in room for two people.