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Lobby was so great, staff nice. Room clean and fresh - beautiful view

I didn’t feel great being said you won’t get your room until 4, sent on fool’s errand for a few hours just to be told, yeah, your room is still not ready, at 4:20… But, the rest of stay was pleasant enough to convince me, I’ll be back there soon! The pool was more than great.

Nice updates to the former High Country Inn. Unfortunately the service could use the same vibe check that the pool area received. We received a message to checkout the first night of our stay.

Excellent stay, fantastic room and amenities. Staff is super friendly. Really enjoyed our stay. Will definitely go back.

Lovely hotel. Clean and amazing service

We never used the pool facilities. Only one elevator which could be terribly slow. Room on Banff ave side was very noisy. Patio door didn’t close properly. Bathroom was a horrible design. Terrible lighting to get ready and vanity out in the open. Toilet and shower were very tight and door opened inward barely missing toilet. Definitely not worth over $500 /night.

Clean and comfortable hotel, loved how small it was. Easy access to the pool for the family. Really great set up for families!

Our stay could not have been better. Hotel is clean, beautiful and has lots of amenities but the staff are what makes this place. Everyone went above and beyond, but mostly Al the maintenance manager who helped us boost our car. Thank you so much!

Room was clean and staff were friendly. Pool, hot tubs, and steam/sauna were quite nice, and drink service to the pool was appreciated. The rooms have been nicely updated, though they should have made the bathroom in the two queen room a bit larger; it was difficult to squeeze into the bathroom between the door and toilet.

Very cute boutique hotel. Stylish decor, good water pressure in shower, and great location. We walked into town every day. Had drinks at Fat Ox, great staff.

It was a great experience! I love how Sabina, Mark and Joseph were very accomodating and very helpful during our stay! Staff are lovely!!

Would love to come back

Really enjoyed our stay!! Loved the beds in our room we can try using the pool, hot tub, sauna and steam room. My son even tried the cold plunge! The staff are very friendly and always asking how you are doing and if you need anything. Great location as we walked everywhere downtown.

Overall I’d say 4/5 stars. Pretty good stay. Pro’s: amazing pool and pool amenities. Cleanliness and style was 5/5. Location was also great. Free parking included. The shower was beautiful and functional. Staff was wonderful. Con’s: the room layout was very tight. Literally no counter space in the “bathroom”. Thermostat was locked and couldn’t change the temp- we slept very hot. Water pressure on the tap (not shower) was very poor in our room. Also, the nespresso machine wasn’t working. Oh and no room service or vending machines for snacks. We were a family of four that stayed and we likely won’t be back unless we pay for a bigger room. But at $340/night for a basic room, probably won’t.

EVERYTHING WAS EXCELLENT. EXCEEDED EXPECTATION. MARK WAS AN EXCELLENT MANAGER. WILL DEFINITELY COME BACK. THANK YOU.

Great pool, hot tub, sauna and steam room. This is definitely the highlight of the hotel. Beautiful room aesthetic.

All perfect

Can’t wait to stay here again, loved Pool, steam, sauna, hot tub and cold plunge

parking can be limited poor room lighting/ no recess lights small bathroom cabinet drawers are tough to open slippers are very flimsy

Everything about this hotel was absolutely great!