車さえあれば非常に便利なホテルでした。

総合的には良かったが、エアコンの音が気になりました

Although the pool was closed for maintenance, they provided us with tickets to WaterMania and made up for the experience. Staff were all very friendly and helpful. We will come back again!

Our stays here have alway been very good, but this time it was amazing the front desk Clerk up graded us at n/c what a surprise! Out suite was beautiful. Was a little sad the pool was closed for service. But the room made up for it

Pool was shut down, but staff accommodated and gave us tickets to the pool right next door which was great kids had fun.

The jacuzzi bath was not in the room & it stunk and then we had to move rooms and there wasn't even a tub in the new room - we paid $80 extra per person but wasn't refunded that as we booked through Expedia

We checked in at 12am family of 6... the staff were kind friendly and helpful. Suite was nice clean comfortable and a l Great layout. They offer free breakfast and shuttle transportation to YVR would definitely stay at the hotel again and highly recommend

Good stay

Everything was Okay but 1. It's a normal breakfast like ALL OTHER HOTELS (NOT A BUFFET) 2. the housekeeping will throw away your tumblers, cups, etc when doing housekeeping (I was out in Vancouver exploring and they threw my Starbucks cup I purchased and they couldn't say anything but a "sorry") Other than this 2 things everything else was good. I liked the room with kitchen. It's not in the downtown area which makes it good for parking space.

Friendly staff.

Very good experience

I had a very disappointing experience during my stay at the Holiday Inn Riverport Richmond BC. Firstly, I missed the first night of my reservation due to last-minute ferry cancellations (I was traveling from Vancouver Island). I had contacted the hotel via Expedia to explain the situation, but I received no response. When I arrived for the second night, the front desk staff refused to check me in, claiming my entire reservation had been canceled due to the no-show policy. I tried explaining and even showed proof of my message to Expedia, but the staff refused to help. A lady manager then came out and was extremely rude, saying things like, “It’s not our fault if you missed the ferry,” and laughing when my spouse mentioned filing a credit card dispute, saying, “You’re not going to win.” Thankfully, after the lady manager walked away, an assistant manager stepped in and deescalated the situation. Unfortunately, the poor experience didn’t end there:     1.    The TV in the room was completely unusable (no channels and no internet connection).     2.    The bathroom exhaust fan didn’t work, which caused a persistent foul odor.     3.    At around 10:00 AM on the check out day, a housekeeper entered our room without knocking or announcing herself first. It was 10am, not 11am. We still had an hour to check out. What’s the rush and why didn’t knock first? This experience fell far short of the standards I expected from Holiday Inn.

Good hotel

Easy to get around and very friendly staff

Good experience

Great stay

직원분들의 대응과 친절함이 너무 좋아요.

Lots to do in the area with kids. Breakfast is good. Didn’t have a room ready at check in and when they rushed to get us in the dishwasher was still running and were short towels.

Super convenient for hockey right next to ice centre . Lots of amenities within walking distance . Good breakfast . Comfortable rooms and friendly staff

It was convenient for the exploring we were doing.