ザ ソウレイ アームズ

All good, the only let down was no internet, and as a working stay , no work could be done, But that was the only down side. My evening meal and breakfast were excellent.

Good location for exploring the area . Helpful friendly staff. Room was clean and comfortable. Good food . Free parking

We were in the smallest room, Tern; the only one available out of the 5 rooms at the property when we booked. No issue with that at all however it felt like it had been overlooked and was given the least attention. The single glazed sash window frames were dirty and dusty, especially in the shower room. There were cobwebs around the ceiling and the carpet was badly stained. It wasn’t possible to put make up on or dry hair in front of a mirror due to the way the furniture and plugs were positioned. Upon arrival , it was unseasonably cold and the heating in our room and shower room wasn’t working. A plumber was called out the following day but our bathroom was unpleasantly cold, with no means to warm or dry towels. Extra ones were provided but overall it didn’t make for a comfortable stay. When we checked out we asked for a reduction on the room rate as nothing had been taken off to reflect the issues we’d encountered. We were told that Expedia still hadn’t paid the hotel for our room (not sure how this had anything to do with us); and we received a small reduction. All of the staff, apart from the woman who served breakfast on our final morning and checked us out, were friendly and helpful. The bed was comfortable and the plumbing problem was fixed eventually but it impacted upon the first evening and first day of our stay. An apology at checkout would have gone a long way but we were made to feel like we were being unreasonable.

For our one night stay there is nothing that wasn't good about this property. The staff were kind and helpfull. The location was perfect for our visit to Ludlow Castle and town. Would definitely recommend.

Lovely place, rooms and public spaces immaculate. Dinner and breakfast were great. The only thing that was a bit disappointing was the view from our room, we were looking out onto the kitchen roof, complete with ventilation ducts, didn’t spoil out stay but some screening would have been nice. We had a nice stay and the staff were lovely.

Lovely pub and accommodation- pleasantly decorated, friendly welcome, food was ok.

Great accomodation, staff were excellent. Food was really good plenty of options. Only complaint was the road noise in the room as no double glazing and lots of heavy traffic going past..

This old coaching inn has been well revamped, service is first class. The food was excellent with good response to individual needs. Although pricey the rooms were up to a high standard. The roll top bath, with no screen, was a triumph of design over functionality. There was nowhere to put the soap! Having a shower without flooding the floor was tricky. The Chef produced first class dishes on every occasion.

Lovely clean room Tasty breakfast Polite staff

Excellent staff. Room was comfortable and spotlessly clean. Bathroom had underfloor heating. Bathroom had a bit of a damp smell but wasn’t a problem. Breakfast was delicious.

Very pleasant friendly people, plenty of free parking. A real up to date clean bar, a comfy relaxing atmosphere. The room was clean and all upto date,again very comfy and we both had a good nights sleep. We had an evening meal snd breakfast, and it was beautiful, well presented , well proportional and very very tasty. A big thank you to all, i made our stay very enjoyable.

Quite.

Very convenient location. Hot water pipes under our floor kept the room too warm so we turned radiators off. Couldn’t open windows as 24hour petrol station one side and an industrial unit the other. Shaggy rugs on top of the carpet were unnecessary and must be impossible to keep clean with multiple use from other visitors. Drinks expensive and dinner overpriced. Breakfast was amazing and beautifully presented.

Lovely place with fantastic staff. Located near a busy junction so was a bit noisy but nothing major. A bit out of town and we struggled to get a taxi but the staff managed to get us one in the end. Great breakfast.

Lovely breakfasts.

Friendly staff, nice food, erratic WiFi (my phone was eventually fine on it after initial probs, my laptop couldn't ever get on and partner's phone wouldn't go on after first evening). We had a roadside room which was a nice room but very very noisy as the road was so busy and only single glazing due to being an old property

The staff were so welcoming and the room was comfortable and really well designed. Loved the little touches like designer cups in the rooms. Great bed linen. Lovely and clean. Food was delicious. Breakfast top notch.

Great location. First impressions were good, we arrived and went to check in, not obvious where to go, no signage. I explained to a gentleman that we'd like to check in, ask our name and then took us to our room, no warmth of welcome.......Our room was The Onny which was small but adequate. Unfortunately this room overlooks the flat roof and yard of the kitchen, with a huge air extractor on the roof, which of course was noisey with a constant hum. I mentioned this when we went to dinner to the same gentleman, along with an issue that the temperature gauge on the shower which was beyond stiff. I had to ask my husband to come and alter this. No real response or interest really. Dinner was ok - nothing out of the ordinary, again no interest from any of the staff we encountered from dinner through to breakfast. It's a shame as the pub is nice it could be so much more with a smiley engaging team. This might be the norm for the area, but for a local pub with rooms I chose this rather than a city hotel to get a friendly service. The only positive interaction was a very cheerful housekeeping lady who wished us a nice day as we left our room.

Very friendly welcome, all information given on check in, room clean and comfortable, staff very warm and friendly. Had starters and nibbles, plenty of well cooked food, just what we wanted. Some traffic through the night but to be expected on a crossroad, ear plugs provided and a fan but we didn’t need to use either. Good breakfast times and an excellent hearty breakfast, brilliant service from a very lovely waitress. Would highly recommend hence 5 stars

Very friendly and helpful staff the property very clean.