Nice hotel

We stayed one night at the Novotel Mumbai International Airport Hotel before a long flight to the UK. While there were some highlights, several issues left us disappointed. Positives: The rooms are spacious, providing ample comfort. We chose the half-board option, which was enjoyable with a good selection of dishes. The 12th-floor bar stood out—the Bloody Mary and beers were excellent, and the bartender was exceptionally helpful and attentive. Breakfast the next morning offered a variety of options, including freshly cooked omelettes, and check-out was quick and efficient. Negatives: After dinner in our room around 8 PM, we were disturbed by loud noise from an event on the upper floors. While reception said they’d check with security, it took two calls and 15 minutes to confirm an event was happening. We were offered a room change, which was appreciated but inconvenient. The new room, on the opposite side of the hotel, was quieter but had a terrible odour coming from the wardrobe, likely due to its proximity to a neighbouring bathroom. For a hotel of Novotel’s calibre, this was unacceptable. Conclusion: While there are positives—spacious rooms, great bar service, and a decent breakfast—the noise issues, inconvenient room change, and odour left a poor impression. Sadly, I wouldn’t stay here again or recommend it until these issues are resolved.

closeness to the airport

Good

closeness to airport

This one is major surprise. A brilliant room totally worth the money. Perfect value for money with ideal location to the airport. The room I had was on 8th floor and it was really good. The bed, shower and sheer space in the room was great. Definitely would stay here again. The staff are also very nice. What I had for breakfast was little disappointing but having only spent one night here, I wouldn’t want to knock the breakfast down that much as I didn’t have the chance to try the other dishes. Apart from the airport nearby, there isn’t much great attractions in the nearby vicinity.

The rooms were excellent, breakfast good and the staff friendly. Am only marking it down because it was so noisy. There was a wedding late in the evening with music so loud the bedroom windows were rattling (and we were 5 floors below the wedding party). Other than that a good stay

Truly excellent

It is a less than 2year old hotel. Very clean and comfortable bedding. Spacious room with great breakfast. Everything was great and would like to stay here again

Good

Stay was decent ,having taken care by Hospitable staff front desk. Scope for improvement in cleaning is required.

Room was smelling of bathroom odour . Need to particular attention to cleaning bathroom and airing it

Grea

Staff and In room dinning the worse experience for the second time. Guest services take ages to answer. Property is nice and clean however service is really appalling

Convenient

Nice and convenient location. Spacious for Bombay. Wish the food was better.

Reception has lots of staff who will occupy space around you and invade privacy. I wanted to to get the wifi password and one of the staff took my phone away and took it inside their office. No sense of phone privacy and security. In the room, kettle wasn't working

The room was spacious and neat. The ambience was really nice inside the hotel. We took breakfast buffet with out package. Really like the taste and variety they had to offer, staff was friendly. Overall the stay was comfortable after a long journey. We had to extend the stay till 2 pm on the checkout date staff was really helpful and accommodating.

Good

Staff cleanliness