カシア ビンタン

ほとんどが外国人ですが、地元（インド人）と外国人の扱いを区別しないサービスに本当に感心しています。フレンドリーさに差別はありません。キャシーさん、頑張ってください🫶🏻 設備はとても充実しています。リゾートから出てアルファやインドマートを探すのに12km以上かかるので、食料品を持参することをお勧めします。設備とサービスともに5つ星です。

島内にあるため、静かな雰囲気であることは間違いありませんが、それでも美しい雰囲気と並外れた快適さを得ることができます。食事だけはもっと注意を払う必要があります。

父の誕生日をこのホテルで祝うのは間違った選択ではありませんでした。両親はそこで過ごす時間をとても幸せに感じていました。

景色が最高！！！そしてホテルの部屋もとても快適でした！

ビンタン島で最高のホテルの 1 つ。何度もそこに宿泊したことがあります。はい。

Kamar sangat bersih, dekat dengan pantai, kasur nyaman, pelayanan sangat baik.

Big love for Cassia Bintan ❤

One bedroom twin harga jauh lebih mahal tapi kamar sama hanya tempat tidur saja jadi 2 single bed. Padahal di kamar one bedroom dengan harga lebih murah bisa request 2 single bed. Aneh nya di tanggal yang berbeda. Antara one bedroom dan one bedroom twin harga nya sama.

Tidak bosen-bosen setiap nginap di Cassia 💜.

Ke dua kali nginap di sini, bagus kamarnya. Fasilitas kamar lengkap. Thanks.

Cassia hotel is very clean, room also very clean but pillow is too soft. Need improvement on providing new water bottle type but not refill glass type. The breakfast is acceptable. The staff is friendly, nice pool, good activity Aqua Zumba, turtle release, night music. Overall good, worth a visit.

Bagus, pelayanan nya sangat baik dan sopan.

Good place but bad service. Also the worse thing is that they put two bedroom title on the type of room lists. But turns out they provide the twin bed on one room and expect us to order the extra bed by paying extra $ 70 (because we booked the room online). Thanks Cassia for the experience.

The check-in experience was really bad. I need to explain on what my Platinum status at Accor is entitled for. After they understood, they argue about my Accor Plus paid membership. It seems they are not trained for this, while Banyan Tree group is part of Accor membership. The problem settled, then I asked if I got an upgrade. The staff was so unfriendly responding that I could get an upgrade but I need to wait for undefined timing. I spent the time and had lunch in their restaurant, while keep checking if the room was ready. The staff keep saying since I asked for an upgrade, then I need to wait. It was 2.30 hours without any result, so I escalated the issue and asked to talked to the GM as their attitude was simply unacceptable. But they said I can just talked to the Assistant Manager, which I did and he kept saying the same thing. This was really not an Accor standard of service.

When we arrived and checked in, the reception said we had booked a one bedroom apartment even though our hotel voucher clearly stated that my booking was for a two bedroom apartment. After changing several people, one of them finally agreed to prepare a two bedroom apartment for us, but they needed time to prepare the room, so we had to wait and wait. We asked several times and waited for more than an hour, and finally the room was ready and we could go in. After entering the room, we are very satisfied, the room is very clean and spacious. Although the check-in process was a bit unpleasant, forget it.

Ruangannya bagus dan oke, hanya saja jika berenang tidak ada tempat mandi dan handuk bawa dari kamar.

Recommended hotel, clean and comfortable.

Room was very clean and comfortable. The resort also organize activities that you can take part in throughout the day.

Good view & nice hotel/apartemen to stay at Bintan!

Overall bagus dan menu sarapan banyak khas orang luar Indonesia. Perlu bawa kendaraan sendiri kalau mau kemari