We had a different room from booking site, it was smaller than expected for four family.

Meraviglioso il contesto, ma per quanto riguarda i servizi praticamente scarsissimi, le camere per il prezzo che costano sono assai vetuste. Lasciamo poi perdere la colazione, cibi davvero scarsi e macchinette per il caffè che sono da scordate. Vi assicuro che non sono una persona difficile, ma a parte la posizione e la vista tutto il resto non ne vale assolutamente la pena.

The costs of the drinks are far to expansive..

Un gioiello incastonato nelle colline sopra Lucca, dove godersi la pace della natura

The location and views of the Villa Volpi are breath-taking. If you are looking for a quiet place to recharge this is the one. The pool was well maintained and the kids loved it. The room was very spacious and clean, but some upkeep is needed. The shower is wood panelled and the wood was all mouldy in the corners. Most light bulbs in the property were not working and would need changing. This was particularly annoying in the bathroom, where only 1 of 4 lights was operational. The big downfall of this property however is the host and the restaurant, and please bear in mind this is a 4-star hotel. The host is a bit of a hit and miss. One day they were chatty and friendly, the other day they barely noticed or greeted you. The waitresses in the restaurant were lovely and tried very hard, but an obvious lack of training made communication and service at times chaotic. What really spoiled our experience however was the restaurant. As the hotel is somewhat remotely located (20 minutes car drive to Lucca), you are likely to eat in the hotel. The menu did not change in 4 days, and as there is only a limited amount of choice, it very quickly becomes repetitive. The food was OK, but not 4-star worthy. I had the impression that many dishes were heated in the microwave and given how soggy the potatoes and pasta was, I seriously doubt they were freshly prepared on the day. In addition the prices are astronomical to the degree that it is comical for what plates you are served.

A lovely location with a fantastic view over the Tuscan hillside from the infinity pool. Clean and comfortable rooms too.

4 star hotel is a huge exaggeration to put it mildly. The pool area and the view is what saves the place from being an utter tragedy. Everything, with regards to the service, restaurant, management, staffing was below acceptable. There is no staff, besides the gardener and poor ladies+ manager wife cleaning and none of them were trusted to help with catering for the guests- except when it came down looking for the one man band “running” the place/the manager. That is what all of us were doing when wanting service, food,drinks.. looking for the manager. Basically we payed waaay too much money to stay at a place which felt like “Fawlty Towers” (Pang i Bygget) with the character Manuel was running it. I would understand the pricing on food, drinks, coffee had it been an exclusive venue, there at least I get to see in the menu that a Coke is 8 Euros or a coffee 5 Euros. Hell, I would even understand it! I fail to do so in this case, I feel genuinely cheated.

Verry nice location and good restaurant. Our beds vere not comfortable...

A wonderful scenery but not worth the money considering that it’s run by one man who acts as chef, receptionist, bartender and waiter meaning that it’s nearly impossible to track him down and get service. Genuinely sad as the location is a gem.

Väldigt trevlig vistelse! Mycket nöjda, god mat, fin pool.

Fantastisk udsigt - ellers ikke noget at råbe hurra for! Uoplagt vært, syrlig lugt på værelserne, dårligt isoleret så vi kunne høre naboen snorke sig igennem natten. Piv ringe morgenmad - nul stjerner! Steder har potientiale men trænger til et løft.

In a beautiful peaceful setting just outside Lucca.

Kanske det mysigaste hotell vi bott på någonsin! Magisk utsikt! Trevligt par som driver stället. Vägen dit är smal men asfalterad så helt ok! Har inget att klaga på!

A beautiful hotel in a lovely area of Tuscany. Incredible views. Friendly staff.

Todo perfecto,el desayuno mejorable sobretodo el ☕ . Lo demás genial la piscina super bonita con vistas al valle y el desayuno en la terraza con vistas magnífico.

Alles Tip top

Struttura con potenzialità altissime

The place was so beautiful and the staff friendly and helpful. The property and the views were breath taking. I definitely recommend staying here. If we are ever back in this area we would stay here again.

Es wird auf Nobel gemacht reicht aber nicht für normal. Das Frühstück lässt zu wünschen übrig. Ohne Fantasie immer das gleiche. Minimalistisches Angebot von Billigkäse etc.(keine lokale Produkte) Lieblos. Gastfreundschaft bedingt vorhanden. Liegestühle eher schmuddelig und chaotisch. Landschaftlich sehr ansprechend und bezaubernd.

The idea of having a nice get away night in hills surrounding wine ranks was ruined by a poor kitchen and a terrible sleeping couch. The sleeping couch had no comfort. A top madras could have helped. There is only one kitchen up the hills, the one at the hotel. We noticed that the price for the main course was low, and the reason is that you are served half a meal, not a complete plate. Every one of the plates served was missing an important details. It was clear that the kitchen had no skilled personnel. The feeling of being isolated and reliant on the hotel made this stay a less positive experience 😔