ダブルツリー by ヒルトン 大阪城

スタッフも部屋もとてもよかった。また利用したい

ツインルームで3人の予約だったのですが、当日23時半ごろにチェックインしたのですが、エキストラベットが出来ておらず、作成に30から45分くらいかかると言われ、その日は遅かったので、断念してツインで何とか3人で寝ました。 翌日も朝、出かけてる際に作成をお願いして出掛けたですが、午後になっても出来ておらず、また、スタッフ間でも連絡が取れておらず、その度その度、一から説明して何とか作ってもらいました。 施設も綺麗でとてもテンションが上がっていたのに、その都度説明したりなど、疲れてしまい、今回のことは、とても残念でした。

良かった。

新しくて部屋は快適　

施設が新しいので、USBなどコンセント周りが機能的でよかった。夜中のトイレ奥の間接照明や眠る時にマスタースイッチで照明を消しても穏やかな消え方に安心感があった。細かな心配りを感じた。部屋のキーを差し込まなくても電気を使えたことが便利だった。リバービューの部屋だったが、この景色も好きだった。難があるとしたら、駅から少し遠いこととプールが短いこと。

大阪城がレストランより見えロケーション最高です。 秋に又、利用させていただきます。

駅から距離があり、チェックイン時は疲労感を感じていたので、もっとテキパキしてほしかったです。少し不愉快でした。

Great place to enjoy the beauty of Osaka castle.

Staff was lovely and the room was nice and clean

Beautiful hotel near Osaka Castle. About a 10 minute walk to main train station . Quiet area. Felt safe walking around the lake around the castle and the other streets at night.

Very nice, clean, safe hotel adjacent to Osaka Castle park, very friendly staff, convenient location.

This hotel isn't even a year old. Rooms are truly enormous by Japan standards. Bathrooms have wonderful deep tubs for soaking after long days sight-seeing. About a 7 minute walk from the train station. Found a couple of excellent local restaurants within a few blocks. Multiple convenience stores nearby. Steps from the beautiful Osaka Castle grounds. Staff was super nice and helpful getting our bags stored after checkout for pickup later in the day. Stay here!!

Awesome modern hotel with a view of Osaka Castle from restaurant. Castle grounds are accross the street. Business district, no restaurants or shopping around. Quiet area. Very clean. Super friendly staff. Will be back very soon.

We had a very unpleasant experience with our current stay. The side facing the river has train tracks parallel to the hotel and there is a train running every minute, super annoying when you want to rest or sleep since the windows are not offering adequate sound proofing. We tried to switch the room to a more quiet one, this was only possible if we pay the upgrade fee to stay on the other side. So not really customer friendly. Especially because a member of the staff said he can upgrade us for free but then said since we booked with Expedia we need to pay. If I wanted the view of the castle I would have booked it, I just wanted a quiet room. No solution what so ever except pulling more money from your customers. Embarrassing Apart from this the hotel is modern and fresh.

Would recommend, and I would definitely return.

Very clean and quiet. Convenient to train stations. Osaka castle view is excellent and walkable to there.

Beautiful views (my room was river side) and excellent service and amenities. On property breakfast option was great - we went between 7 and 7:30 and didnt find it too crowded. Easy walk to train station. Bit further out from dotonbori area but this meant it was nice and quiet with the exception of being able to hear the trains.

The hotel is new and has great facilities. The downside is that the only near attraction is Osaka Castle.

I was greeted by the friendly staff downstairs and sent to the elevator to be received by the reception desk located on the sixth floor. Check in was quick! The room was nice and clean. I’ll have to remember to reserve the Osaka Castle view on my next visit. I had the breakfast buffet which was an excellent! Hope to comeback soon in the near future.

The staff at the hotel were fantastic and very helpful! The rooms were spacious and clean. The bar staff were very accomodating and friendly. We had a great experience staying at the Double Tree Hotel!