箱根小涌園 天悠

I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Hotel provides a shuttle bus but buses comes every 30 mins with very limited seats (only 10 seats available). We missed 2 buses before we managed to board, very frustrating as we waited in the rain, in winter at 0 degrees. There were elderly and children waiting in the queue, not sure why the hotel didn't increase frequency. Restaurants in the hotel doesn't accept walk-ins - they require advanced reservations and the restaurants around the hotel closes at 5pm. Our booking does not include dinner but this piece of information wasn't told by the staff. We found out ourselves pretty late and had to eat at family mart. Hotel was crowded. The only saving grace to us were the room size, hot tub at the balcony and the complimentary lounge usage given by the hotel as it was our anniversary. Given the price we paid for, we were expecting better service. Probably won't stay here again.