Good customer service. Two thumps up for the staff at there. My hubby left his pair of shoes on the parking lot. And realize it when we already at Lake tekapo. Immediately call them and asked to courier to Christchurch as our final stop will be in Christchurch. The staff name Rose very helpful, she helped us to courier the shoes to Christchurch and receive the package exactly a day before we left Christchurch. Thank you for the awesome service and stay. Definitely will back to this hotel again...