Nightmare!!!!! We stayed overnight and I truly regret I choose this hotel over nearby hotel. I would suggest not to book on this hotel if your going to El Nido. I got 3 rooms for us (Family outing) and all rooms is very untidy. Their room smells bad, their pillow smells awful (parang panis na banig), their rest room not clean (urine scattered on the floor and in the toilet bowl) yaiks! Their towel smells bad, its like someone used it already. Towels need to change because its already overused. Their staff is not accommodating and friendly, but manong guard is okay, he help us bring our bags on the second and third floor with a smile even its 12:30am 😊 Front desk, crew, etc. they can’t even smile. We checked out early the next day for an island hopping and we said we will get back to take a bath and change clothes but unfortunately they let us take a bath and change clothes outside of the hotel. When the other hotel crew saw us they ask us why we are changing and taking a bath outside hotel? I said they don’t let us in because we didn’t tell them that we were returning. What? All our luggage is on them and they think that we will not come back after the tour? What the h**k?! I ask other hotel if they allow their guest to change and take a bath after the tour, they said yes because its part of their service. Poor service, poor customer service, poor cleanliness, poor consideration. My rate is 1 star only