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We arrived around 5pm. They said the room is not ready yet, gave me a welcome drink at the next door. I came back to counter by 6pm. Front desk said the room is not ready again! So sad to experinced this. But luckily the bed, pillow and blanket is super, I have 2 nights good sleep.

Front Office Staff very helpful we need room early than usually, he help us to come in our room to used bathroom and prayer besides that my husband just finished carrying out a long assighment in several countries and he need take a rest thank you Sir I'm sorry I fotgot his name but we are really thank you for your help see you.

Sorry, 2.8 million/night in my opinion it ' s not worth it. Why? Because. 1. Stayed 6D5N here, room was only cleaned twice (and even then we requested once). 2. The room is very NARROW, not recommended for holidays with kids. 3. I was order ice jasmine tea, and what comes is HOT. When I complained to the operator, i only got lip service, he said waiter would be delivered ice cubes to the room, but I waited almost an hour and it didn't come. And the phone was not picked up, until i had to go down to meet the receptionist who didnt know to speak english or malay. Luckily there was a friend who could help me explain, and calm me down until I got the ice cubes. 4. On the 5th day I asked for ice cubes again, the receptionist lied. She said the ice cubes would be delivered, but in the end it was BULLSHIT again. 5. The food in the RESTO is bland, not delicious. For 5 days of breakfast, there is no menu change. The food tastes like a 2 star hotel. The plus points are: 1. When I first checked in, there was a very friendly staff member (he was white, tall & rather full, wearing glasses) gave my child a souvenir doll hanger. Thankyou very much 🧸. 2. There is a free shuttle bus that takes you to Orchard & Stevens MRT. 3. Location is strategic, close to bus & mrt stops.

Nyaman banget hotelnya, dekat sama halte bus. Mau ke orchard juga lumayan dekat.

I'm not sure what happened but for a big group like Accor I expect something. Most of the staff were not friendly at all, I know they must be overwhelmed by the all the reservation during peak season, which the Taylor Swift concert but they're really look pissed especially the frontliners. Facilities are great, room is quite small but decent.