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I sent several messages to the hotel with inquiries and requests, but never received a reply and was completely ignored.

親切で丁寧、部屋も綺麗で申し分ない。

very good

Hotel was nice but customer service incredibly poor. My room had an issue with the air conditioning that was never resolved. I requested a copy of the invoice for an extra nights stay due to a cancelled flight. Despite requesting it three times I still haven’t received it.

Great location as it was a 7-min walk to the HB. Nice lounge area at the lobby and good laundry facilities on L2. A few dining options nearby. Apartment is small with dining area and the sofa bed made for the kids. We had a double in the space next to the sofa and requested more pillows as well. Kids mentioned the sofa bed was hard but got a few extra pillows to help with sleep. No fan in the bathroom so must keep door when showering or it gets too foggy. All the toilets in Europe have a lingering smell so not sure why.

Great location, close to main train station which make sit easy to get around. Reception was very welcoming. Very hard as the apartment was probably a bit small for our needs. Also the heating and cooling were inconsistent. I would stay here again because of the convenience and friendliness of the staff.

Normal buena ubicación

Good overall! I understand you can pay for extra towels, cleaning etc but for a booking of 6 nights, I feel maybe a mid stay clean/towel refresh could be included. Room was overlooking the void in centre if hotel so felt a bit claustrophobic. However, it was convenient and I would stay here again.

Amables, limpio y accesible

Otelin konumu çok iyiydi, oda sıcaklığı iyiydi, iki çocukla konforlu oldu falat daha temiz olabilirdi.

Good and affordable hotel. The apartment is quite equipped for 4 people and it has all the necessary amenities. Only thing to keep in mind, they do not perform cleaning until the 6th day of staying

Perfecto todo muy recomendado

Wish that there’s an international outlet in the room, I know Europe has different outlet from other countries like US.

Excellent place to stay in Zurich. Close to train station and old town. Excellent staff at front desk, especially Aldo Malinga who was most courteous and helpful to us when we arrived. Thank you Aldo. We enjoyed our stay and the appartment is well equipped to make your own meals. Would stay here again when in Zurich.

Estadia perfeita, com todas as comodidades que precisávamos. Chuveiro bom e cama confortável. Decoração bonita e moderna. Hotel bem completo e bem localizado. Recomendamos.

Gostei porque corresponde o que está na Internet. A desvantagem é que a limpeza do apartamento só é feita a cada sete dias. Mesmo assim fiquei satisfeita como minha estadia.

The beds were built with some supports that were jutting out and unsafe. We get knocked on the toe when we get out of the bed and on the bed. The housekeeping staff did not refill the soap. We reported to reception, but they still did not fill up. So I had to walk to the reception and get it myself. I will not recommend this hotel.

Perfectly adequate studio apaprtmemt near the main station. Clean and well maintained. Quiet.

Nice. The location is convenience.

Walkable distance from Zurich train station. Comfortable bed and nicely equipped kitchen. Room sizd is a little tight to open two big size luggages on the floor. But other than that, everything was as picture.