ザ ホテル アリエスカ

Love this beautiful, serene get away!

Great location for skiers

Rooms need an upgrade. Good restaurants within the property.

For a well known ski resort, the experience was average. Upon check in, we were told we had a reservation for 2 rooms, which was weird since I booked only 1 through Expedia. Our room had broken drawers, knobs that kept falling off and a shower/tub that wasn’t draining (standing in an inch or two of water every shower). TV’s aren’t smart so you can’t stream anything and they had no HDMI cables. We struggled to get adequate supplies (TP, toiletries) on our first day and then on our last they gave us more than needed. Restaurants in the facility were ok on flavor but portion sizes were small. Our breakfast at the Forte took over 45 mins to come out and they weren’t that busy. Staff was friendly enough but whole experience was meh considering the ambiance and surroundings.

The restaurants were very good. My wife and I had a lovely stay.

Nice Building but lacking. Heat would NEVER warm room past 67 degrees. Food delivered cold in Forte restaurant-caused by waiting to deliver 1 item, all the rest was tepid. Not adequate staffing at front desk. Calling front desk with questions hit or miss. Example checkout time 11:00, why during busiest time would you have only one person who had a line. 20 minutes to checkout seems inadequate. There were other items.

Fantastic location/surroundings. Facility needs renovated/cleaned up, very tired and worn.

Need new beds. Paid 750$/night for a jr suite and the beds were jankee.

The views, customer service was excellent! We’ll be back that is certain.

Stayed for 3 days. But it rained in December. Didn’t get to do much outdoors. Enjoyed the kind staff. Very attentive to guests. I loved that they sold made local coffee (Kaladi’s) and Zip kombucha and other items. Restaurants were delicious. Bellhops were awesome. Lobby is grande. Swimming pool, hot tub, sauna and gym available and not too crowded most times. Maid service was spot on I appreciated their prompt service. Lots of activities to do if you don’t ski. Hotel furniture could use upgrade. Lobby was a bit dark. Rooms are not quite soundproof, it was a noisy hallway on 7th floor. The room refrigerator was noisy. Loved the bath towel heater in the bathroom that was a nice surprise. Dried all our ski gear. Tram to the expensive dinner had no heat, not a pleasant experience when you are dressed up ready to dine extravagantly. Room service didn’t get my food order right, I asked for a salad and received fries. BUT !! The fries were delish.

Always a great experience at the Resort. Staying and skiing is a wonderful experience for the family. We have been doing this for over 20 years. Lift ticket prices are not affordable anymore so we have to limit the number of visits.

Disappointing for the hype.

I stay at the hotel for one night, it was a business trip. Hotel rooms a bit outdated. But the scenery around the hotel is awesome.

Nice place

The staff was wonderful - from the door to check in, room service, and every server at every restaurant. Genuinely kind and friendly people. The hotel itself is in various stages of upgrade, so some areas (like the restaurants) are really lovely and new. Our suite was quite old and located beyond a stairwell, which was nice and quiet, but also we navigated past some water-damaged walls and it just looked very brown/beige and dated. It was clean and had great water pressure and all that business, so we didn’t really care, but do keep in mind that they’re phasing in new and not everything is upgraded yet. If you book a “suite” at this time, that doesn’t automatically mean fancy!

The resort was undergoing construction and maintenance. It was not clearly marked how to navigate around the construction. The elevator to the spa was not marked and my husband has mobility issues that made the icy staircase to the spa treacherous. At the spa, the steam room was closed and the pathways were equally icy. The standards did not meet the cost, and though it was a beautiful resort, it was not set up for relaxation.

Gorgeous

Great location. Under renovation. Our ac heater didn't work but we didn't know until checkout.

It’s a beautiful town

Everything almost close