部屋の窓が壊れていて閉じなかったため、フロントに対応をお願いしたが他に空いている部屋がないと言われて仕方なくこの部屋に滞在した。その際、謝罪の言葉もなく、クレームしたがホテルでは受け付けないと言われた。エクスペディア経由でしかクレームは受け付けないと断られた。高級ホテルと評価されているだけに印象は最悪でした。

Great location. Short walk to anywhere downtown. Friendly staff. Clean hotel.

Great part of town and friendly people

Older hotel centrally located. Easy walking distance to restaurants and shopping, tram and other tourist activities. Very friendly staff. Hotel was clean and comfortable. Views were great facing the inlet.

The reason I gave a 4 overall rating is because a hotel this nice should provide shuttle service to/from the airport.

Two star hotel with five star price

The view and the location are the only positives of this hotel. What the photos don’t show is how dated this place is or that it smells like musty old carpet and stale smoke that they attempt to cover up with overly strong plug ins in the hallways. It smells like a smoker with too much perfume. The bed was too soft for two people to share. I spent the whole night tipped sideways like sharing an air mattress with a heavier person. Pillows are lumpy when you lay down and flat as a pancake by morning. When I booked this place there was a restaurant advertised but no such thing when we checked in. The room was mostly clean but there was quite a bit of hair in the corners when we checked in. On our last morning the cleaning lady barged right into our room without knocking, several hours before our checkout time. Front desk staff was polite when we checked in but on second night the front desk girl was eating takeout with her friends at the tables in the lobby when we stopped by to buy bottled waters. This is not the kind of facility or service I would expect from Marriott or Sheraton. In fact for the same $500/night we stayed in much nicer hotels on the Vegas strip. I get that Juneau is remote and a tourist town but this is ridiculous. We would not stay here again.

Great location. Perfect for walking everywhere in downtown Juneau. The staff was friendly, the rooms were big, clean and bright. The bed was comfortable. The bedding was clean. The mattresses were clean. The only thing that would have made the room AMAZING would have been a room at the front of the hotel so that we could see the port and harbor and a little more night sky. As is, the room at the back of the hotel faced a nice bunch of trees and some houses, and a slightly noisy air conditioner. And that was fine, but a little disappointing given the amazing scenery out the front windows. We stayed for a week. The staff had my room number and promised to call me day or night if a bear wandered by the hotel, but sadly, no bears.

For Juneau this property is in a great location with great staff.

Martha at front desk is amazing.

Good proximity to downtown restaurants and activities. Concierge service for tram tickets. Free parking. Clean. Refrigerator.

4 star price with 1 star service and property. Check in staff not helpful. Need better system for check in. Room tired and dated. Some garbage on floor from prior guest.

Large window overlooking the port, was a wonderful view of float planes taking off, and watching the cruise ships.

Property is tired. Staff was friendly and the room was clean but dated.

We stayed here because it was directly across the street from our cruise embarkation. Easy to walk anywhere in town. Front desk very friendly and helpful. Hotel was very clean. We stayed one night on either end of our cruise. The first night there was a problem with the boiler, so the shower was luke warm at best. Second night it was rather warm in the room and there is no AC. Sleeping with the window open made it bearable.

The hotel room was filthly and they never refreshed room even when you asked First day went to take a shower and there where no towels in the room. The ice bucket smelled of urine. Completely dated, doors made of cheap material. The lifht switches where filthy with black mold I live in NYC and that price point I would have stayed in beautiful hotel

Clean and unremarkable,a bit older, but beds were fine and it was clean. No on site breakfast. Parking super convenient.

Nice sleep

Check in was pathetic, both check in agent were rude non cooperative, hotels had lots of room available asked them to put all 7 rooms at one floor, I will never book the hotel again. No one was there to take luggage or help for anything. Service was really pathetic.

I loved the fresh coffee that was available every morning in the lobby., that the bus station was next door, and that there were a dozen bars, shops, restaurants, trailheads, and activities within walking distance. The window views and staff were nice. My only small complaint might be that a small continental breakfast would’ve been great. There are few breakfast places that open before nine in Downtown Juneau.