ハーバー イン & スイーツ

受付にいた年配の男性の対応が非常に悪かった。

This room was booked as a "staycation" type experience. Unfortunately, my uncle passed away the day before, when I inquired about a refund they refused. I thought that was interesting but I knew it was a no refund room so I thought I better just go and try and make the best of it. When I walked into the office to check in the staff was not friendly and it smelled musty. They take a $100 deposit which was interesting for the type of property. Again, I wanted to make the best of it. I got the King Deluxe room with a jacuzzi tub. Upon entering the room I noticed the floors were dirty and there were spiderwebs in all of the corners of the room. The room seemed clean enough other than that. In the evening when I got excited to use the jacuzzi tub I realized it did not work and when I let the property manager know he said he was not the manager and that I would have to wait for a call back. He also asked me if I was told at check in it didn't work? I requested to be charged for the regular king room since the one amenity that warranted the $200 price was not working. The phone didn't work, there was a broken piece of floor siding, and the bed was insanely hard. Both my partner and I tossed and turned all night due to the stiff mattress. Overall, I would suggest staying anywhere else. There are many nice reputable properties nearby that have great service and you get what you pay for. I would add photos but I took videos to show the manager.

Look nice online but in person was old and cheap stuff for bathroom users! It’s ok clean but won’t comeback

Nice clean property with easy access off Harbor Blvd. and plenty of parking. Disney Land is just straight up the street. Close to downtown Garden Grove, Little Saigon, Santa Ana.

Very poor costumer service! Will never come back to this property, lighting very poor, vwry little water from the shower. Person at the counter was rude! Instead of listening to my request said he could not help me at all!

A little outdated.

The room floor and bathroom floor were we stayed was duty. the bathroom floor has some debris from who knows when as the carpet around the beds and fridge. The day we checked out one of the second floor ceiling was liking lots of water and have to wait for the receptionist for 20 min.

Very clean and quiet room.

Buen tamaño las habitaciones.

The room was clean and comfortable, but needs a warmer blankets

Chingon....

We found bed bugs after 30 minutes after sitting on the bed , We freaked out and went straight to the front desk, told them what happened and they said all they can do is offer a different room, but at that point we figured all the rooms must have bed bugs , they said it was to difficult to refund the money because expedia is a third party and it difficult to get refunded by expedia , we settled for a different room because we had. O other money to get a different hotel and was forced to stay there and didnt sleep all night, just waking up every 30 minutes checking if we had bugs on us , we were too tired to enjoy Disneyland the next day Christmas eve, messed up our special Christmas vacation. We would truly like to be refunded for both days even if we cant get out vacation back. Room 216 was the original room. But all rooms need to be inspected for bugs .

Nice employee’s property needs upgrades. Bathroom floor was dirty, found a hair in the tub some of the towels were dingy. Because employees were nice will give it another chance perhaps.

Love it

We just stayed here for our yearly Disney trip & it’s mine & my boyfriends 3rd time staying here. We absolutely love it and how close it is to the Disneyland resort. This will always be our go to hotel choice! Good neighborhood. Close to restaurants & close to the parks !

Everything was easy and secured

very nice

The beds were comfortable, but we were frustrated to find so many dead ants all over the tub and shower. There was even a giant spider in the corner of our bathroom taunting us our entire stay with webs hanging down from all over the bathroom ceiling. Where the walls meet the baseboards, the paint was all over the place giving the room a very sloppy aesthetic. The jetted tub was nice, but we don’t think it warrants another stay.

Good place

Room was very spacious and for the most part clean except when you look up, a lot of spider webs, so obvious rooms aren’t cleaned like they should be cleaning. But what I did not like was that at 5am house keeping tried getting in our room and made me scared and my husband ran to the door. That could have been all bad. So employees definitely need to pay attention more before just trying to walk in a room at 5am