スタッフの場当たり的な対応に失望しました。ランドリーを利用としたところ、洗剤の自動販売機が動かなかったため相談しましたが、実物を確認してみらえず、在庫切れなのでUberEatsで自己手配するように案内されました。1時間半後に洗剤を入手して洗濯乾燥機の操作を試みるもやはり動かず、機器がオフライン状態で使用できませんでした。その際もスタッフは実物は確認せずに、ホテルの対応範疇外であると主張し、私の深夜の2時間と洗剤20USDは無駄になりました。

It was very comfortable staying. I liked the atmosphere of the entrance and room as well.

Pros: Courteous and pleasant staff, and accomodating. Cons: no pool.

Wx

Very kind staff that assisted with my check in

Staff was great. Place was ok for a quick overnight stay before early morning flight. Food wasn’t very good. But bartender was awesome.

Very nice and clean hotel !

Love the service Tonoya and Keswick provided at check in ! The room was in excellent condition !!!! Would return once I am there !!!

Good

I thought my room was nice and well appointed however the lobby tables and chairs as well as floors were filled with litter. There was no clean place to sit. I also was appalled by the staff in the morning shift who didn't care to communicate that the shuttle had left early. I made two inquiries about the shuttle and was forced to call an Uber after waiting for 30 mins before they remembered to tell me that it had left early. An Uber takes quite a while to get there so if you are going to stay here, plan ahead. I would say if the morning staff was not as lazy and took the time to upkeep the surrounds and were better at being customer oriented, I'd give this hotel a higher rating but I think that without changes, many will experience what I did. I wouldn't be surprised if there are more comments about that service complement today.

Great service

Many issues same breakfast everyday no change in menu Crossaints not available anytime we go to get them Sewer issues Room service issues

Very nice staff

It was an awful night because of heater noise. I was not able to sleep at all the whole night.They need to fix the heating system for sure.

The hotel was nice and clean. And all of the staff were courteous wherever I went within the hotel. I’d recommend to anybody and will be coming back in the future.

Safe, clean and good located.

The reception there is amazing. I did not get her name but she assisted me with everything

Room was clean and bed was comfortable. Only drawback was we got put in the room next to elevator so we could hear it all night and made it hard to sleep.

Caution! Hotel instructions for pick up are horrible!! On the coldest days of the year the Holiday Inn bus dropped me at the wrong Holiday Inn Hotel, the only option was to wait another half an hour and return to the airport and wait for the correct bus. I ended up calling for an uber. Once arrived at hotel I found out that many people get in the wrong bus yet they don’t let us know. As I was getting ready to get into the elevator a woman pulled the fire alarm and ran away. You may imagine everyone in the building running outdoors at 3:15 am with the chilling 19 degrees temperature. No one apologized for my nightmare ride nor the fact that I went to sleep at 4:00 am because of their fault.

There should be proper arrangement for adequate hot water, there was one time that we didn't got hot water. Also please add some options in dining for Vegetarian people. Rest everything was very good and we look forward to stay again in Holiday Inn.