I have stayed at this charming and historic property before, which is why I returned. Sadly, I probably will not come back. The staff is always helpful and friendly, but our room was musty and smelled like bleach. The walls looked like they had not been wiped down properly. They need to air the room somehow and at least wipe down all of the moisture from the walls. The last time I stayed here it was clean and fresh. Maybe it was that particular room, but the nightly rate was not cheap and we could have had a different experience for much less.

Great, quiet stay in the heart of the city

Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.

Good espresso coffee for breakfast but no hot food like scramble eggs or bacon, only cold bakery but at least there is a microwave.

Very classy

Old-house fanatics like us will take any opportunity to stay in homes turned hotels like this one. It is very cozy and welcoming despite ornate details at every turn. The staff and concierge team made us feel at home and were a great help coordinating special parts of our first visit to SF. A critical eye would find a few faults in the small details where properties go from good to excellent. During our stay we were often the only guests to be seen or heard, and the absence of bar service or their former in-house restaurant were small letdowns. Some elements of room prep are quirky for frequent travelers. None of that is a problem nor should it dissuade someone from staying. It’s in a safe area of downtown SF and close to anything worth seeing.

It is one of the most beautiful properties I have been in. The renovation is beautiful.

The mansion was amazing and specially thanks to Amanda who was so friendly, kind and helpful. She was a great host. A special thanks to her The suite was amazing. Classy, very well kept and so enjoyable. Highly recommended!

What was once a beautiful building now feels like a faded star. A sense of neglect lingers over the house. The rooms are clean and the bed comfortable but there is a lack of facilities which look like they used to be there but have been stripped out. Our room had a living room filled with seating and a sideboard with a tv point and a tv unit but no tv? No fridge in the room which is pretty essential when its mid summer in the city. No drinks facilities. There was an espresso machine on the ground floor but not self service and no sign of staff to operate it for you. Even at breakfast when the sad ghostly continental offer was laid out, we were left with an automatic coffee machine and the espresso sat unused. The bar held remnants of the past with half opened bottles of wine, old cans of beer and scattered glassware. When we asked for a glass of wine we were offered some of the opened bottle which was ancient and undrinkable. Asked for a beer instead but the fridge was broken... Why not clear it all away and make it clear the bar is closed, the next day the opened dusty bottle of wine was still sat there alongside several others... Overall it felt like the place was closed and we had snuck in, it was sad.

We stayed in this hotel for one night. This was our second time because we liked a lot our first stay. I would highlight 3 things about this hotel: 1) Friendly and helpful staff (Amanda and others). They went above and beyond to make us happy from making coffee, carrying luggages, opening parking doors, and most importantly having a pleasant conversation. 2) Beautiful art throughout the building. 3) Great location, walking distance to Japan Town and Fillmore shops and restaurants.

Neat old hotel. Staff very nice .

Amazing staff. Very friendly. They even make espresso and latte. Lobby is beautiful. It’s like a gallery of arts. Very relaxing environment. Location may be the best in the city.

Everything about this place is elegant.

Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.

This is a beautiful mansion. The staff was so kind and helpful. Our room was clean and so comfortable. The parking was convenient and easy. We will definitely be back!

We loved the Mansion on Sutter. Amanda was wonderful and personable. We can't wait to come back.

Staff was super friendly and the property is unique

1st of all the staff were great. The low reviews I’m giving is really because this is NOT a 5star hotel as reported. The room was pleasant but there is not a restaurant as the pics show, the bar is not open, there are a lot of wine racks but all of them are empty, there is no valet and for the high cost this is not worth the $. There a lot better hotels in SF closer to restaurants for 1/2 the price. I was surprised the reviews were so stellar because this was a rip off to me.

Beautifully elegant. Building is amazing, amazing beds, pillows. Absolutely loved it, will be back.

Magnificent 1881 Victorian with authentic decor and beautiful period art. The staff were extraordinarily helpful and friendly. Terrific complimetary continental style breakfast and around the clock coffee and tea service. Convenient onsite parking. 6 stars! We will never stay anywhere elae in San Francisco.