ソフィテル ニューヨーク

Warm atmosphere Cleaness

Toilet was clotted and maintained guy didn’t come until late night and when asked hotel front desk to open another room available next door so I can use the bathroom he didn’t respond but having me wait and wait until the maintenance guy arrives that was not nice. Also house keeper forgot to make bed and clean my room for a day during my stay. In addition, Mattress was like as soft as water bed so am not sure most customers would like that either.

Very comfortable to sleep on.

All staff members are well dedicated to their duties, esoecially cleaning staff. We enjoyed the stays very much.

The hotel is very nice. Service was excellent, the Executive Suite was comfortable. The rooms were very quite at night.

Room cleanliness poor, there were sweets on the floor from the last guest that were never cleaned in our entire stay, sheets were not changed despite being requested, stains on the floor and poor wiring. Not a 4 star hotel as it stands, and we like Sofitel hotels

Staff was great

It was a lovely hotel, pleasant employees, also great location

Very very poor service. The manager did not call back. Waited for 1 hour for anything asked. Rooms were below average

Always great staff, friendly and competent. Comfortable room

My wife and I had a great time. Very respectful and helpful.

Clean Excellent Staff

Nice place

Wonderfull

Very good experience other than no wake up call on the morning of departure as was scheduled and the weather in NYC was dreadful, in the teens and 20s with 40mph winds all three days.

Hotel elegante nel cuore di Manhattan, pulito, profumato. Personale molto cortese.

This was a fantastic hotel! We went to NYC for New Year's Eve and it is very conveniently located near Times Square. One block in either directions gets you near cabs, shops and landmarks. I would highly recommend staying at this hotel!

Great location

ok

Bon accueil et très bien placé dans Manhattan. Rafraîchissement de l’hôtel a priori prévu, clairement nécessaire! Pas correct selon moi de mettre en avant dans la présentation de l’hôtel une terrasse qui n’est au final accessible que via une suite. Je n’aurai pas choisi cet hôtel si ce facteur était plus clair. Pas normal pour un hôtel de cette catégorie de ne pas avoir de bouteille d’eau en chambre ni de machine à café!