Great overnight stay, everything we needed

Place is cheaper than a disney property and is just as close

Great

Nick was very helpful in upgrading our room to a suite. The bottle of sparkling wine was very thoughtful and appreciated as well.

itvwas nice

Very nice. Clean quiet and upscale

Lovely property

Arrived on Thanksgiving. We were greeted by friendly carrying staff from reception through dinner. Room clean and comfortable. Thanksgiving dinner was excellent. Probably the best turkey I have had outside of my mom's.

Jessica in the front desk was so rude

Great staff. The facilities were wonderful and the decor was lovely. The pool and fitness center were really nice. Excellent proximity to the nearby mall.

Newly renovated, extremely friendly staff, great food and drink options, excellent fitness room, right across street from Biltmore Fashion Park with great shopping and restaurant options.

It is a nice property with many nearby attractions. Just wasn't prepared for the inadquate managing of the property. Non-working and disrepaired in-room refridgerator, curtains, toliet paper holders and television. On top of that the $70 parking fee for two vehicles was the added measure. There is no easy parking nearby, no public parking so you either walk hundreds of yards or be subjected to valet fees. Also do not count on watching Sunday sports from the comfort of your room, The Dish Satellite signal did not work.

Very nice overall and surprisingly good breakfast (food and service)

I have stayed in the hotel before they have remodeled and it is ok I preferred the prior designs I was not impress with the new lobby and restaurant also I had a room right across had 2 dogs the owners left them they were barking from 6 am to 11:00 I told the lobby a sample thanks for Letting us know was said

Just run down in my eyes for the price paid, I’ve stayed at other hotels of similar price point and would not consider this again, even decided to stay another night to make sure the food sucks as much as the room condition,

Fun hotel and cool decor in the rooms, would go back!

Good service

Was not happy to learn that the room i requested and reserved was under renovation. We wanted a room with a bathtub and none were available

It appears as though hotels going through a remodel however I was not in a room that was remodeled, and it was looking quite tired

Hotel is lovely with marble floored bathrooms and art deco boutique room decor. Staff was friendly & accommodating Bed was comfortable with cozy linens . The In Dining Room service was marginal and disappointing - the food was brought to the room in a to go container with plastic utensils The delivery person said it’s the only way they do Room Service. This is Not the Room Service level of quality & presentation of what is expected from a signature Autograph Hotel Would encourage room service to be on a white cloth covered rolling cart with a real flower, real dishes real cutlery and non overcooked food. Main lobby Dining room menu on the other hand was delicious. The Breakfast room area is too dark & too nightclub- ish for morning breakfast . Coffee was superb. Feels like eating breakfast in a bar nightclub. Would prefer a distinct delineation between the actual bar and a defined inviting bright breakfast art deco atmosphere . Valet parking was efficient with friendly guys