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It was comfortable except that the bathroom door did not close completely.

広くてきれいなホテルで大変いいです。

チェックイン前に預けた荷物の所在不明、フロントマンに聞くと、ポーターはに聞けと言い、ポーター２聞くとフロントマンに聞けと言う。結局、フロント裏の別のスタッフが探して持って来た。スタッフ同士が連携されてない。風呂のボディウォッシュのボトルが空なので補充を依頼するも、2日連続で補充してくれない。結局小さな固形石鹸を15雰囲気後に持ってきた。 デポジットの返却説明がチェックアウト時に説明なくて、分からない。 ユニバーサルスタジオへの無料シャトルバスは定刻前でもある程度の人数が乗車すれば出発する、時刻表を無視するホテルです。全てが最悪です。 このホテルは選択しない方がよいです。

Beautiful property very well taken care of!

Cool vibes

The staff was friendly and helpful. The pool and hot tub area was great. Nice location.

Great place to stay especially for access to Universal Studios and Citywalk. Great service and very clean and spacious rooms, even for 3 Adults.

This was a very nice hotel. Staff was very accomodating.

It was way more than I expected! Everyone was so nice and welcoming. My nephew even called it “ Luxurious hotel”.

Dry nice indeed

The front desk was hospitable and recognized me as a VIP Gold status guest. The decor looked retro but not old, and the food was delicious.

I love the community feel of the property. I’ve been coming there for years and they never fall short.

We stayed here to get further away from the big fire in Altadena. What a wonderful choice we made. The room was perfect. Had a bunk bed for the kids and their area was partitioned off with their own TV. They even offered kids movie nights in their theater. What a great find. We’ll definitely be back!

Definitely a wonderful hotel that caters to your needs.

The Garland was a great hotel for our family of four! It was conveniently located to universal studios Hollywood. We would definitely stay again!

Awesome. Old Hollywood feel

We loved the property. The restaurant attached was wonderful. The food was delicious and the prices were reasonable. My only complaint was that we had a room facing the highway and the traffic noise was loud. At the same time, it was conveniently located just off the highway,.so it made traveling easy. The shuttle to Universal and City Walk was also nice.

We along with half our city had to evacuate from the wildfires. We had trouble checking in despite our prepaid reservations they also wanted $30 per car night , (we had evacuated with 3 cars ) even though we had two double rooms booked which in my opinion is price gauging in times of emergencies. The news is full of generous businesses doing things for fire victims and first responders but this hotel is tone deaf. The coup de grace is they turned off all our keys at 11:50 am because they have a 12 n check out and this is their practice unbeknownst to us, we were ALL locked out of the hotel when we started to load up our cars. We have our dog & evacuated with valuables so of course we needed to make a couple trips. I had requested a late check out earlier too, later they told me that their keys lock automatically at noon but it was well before. Regardless there is no warning at check in. Who does that? This has never happened before. I complained to the staff and manager. He offered to comp our parking but did not seem empathetic. The desk staff were just rude. So although this hotel looks like a boutique hotel, services and hospitality imho is well below even an Embassy Suites or a Doubletree and far far from anything luxury or boutique. The restaurant had a warm friendly staff- the only great service we encountered. It also was nice for dogs but they charged us a $74 dog fee they said included special amenities like a dog bowl and we never got that either.

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Family trip - Nice & quaint hotel. Very boho vintage vibe, lots of lights. Great ambiance. Lots of nice amenities available. Room was clean. I gave only four stars, however, for a couple of reasons. We booked a standard room with a king bed that said we could purchase a roll away for our child but when we got there, they said that was wrong, that standard rooms don’t come with the roll away option and we would have to pay for an upgrade, except the building that we’d upgrade to would have no wifi or tv due to current issues. For our inconveniences though, they did comp us for the upgrade, the cost of the roll away, and parking, which was great. The advertising of the roll away on the standard room I feel is more of a hotels.com fault anyway and should be updated. Also, I don’t agree with having to pay for parking on top of the hotel charge, it should be included, but again, we were comped, so didn’t affect us this time. Overall, I really liked the hotel and would stay again if ever back in the area. They also have a free shuttle to Universal Studios, which was right on the other side of the freeway, so that was nice. My only other complaint is the noise from the freeway. We were on the other side of the hotel not facing the freeway and you could still hear it loudly with the door shut. I know not much can be done about that though and after awhile you zone it out. Still a very nice hotel and highly recommend.