Staff couldn’t do enough to make our visit perfect !

The Reeds is a beautiful place, immaculate with great service. I will definitely be back.

Valet was very accommodating, but the short staffing at check-in led to a delay since the front desk girl was sorting and selling gift cards to a customer as a double duty.

I’ve been to this property several times and usually enjoy it. However, the front desk staff really ruined this stay. I arrived for check-in and waited 10 minutes before any staff arrived. I asked for a late checkout and the front desk representative granted it to me for 12:30. She asked that I remind the desk in the morning. The next day I spoke to another front desk clerk and she rejected my late check out. When I tried to explain that the staff last night approved it, she simply pushed back that there was “no way to give a late checkout.” This really is awful service and shows the disconnect that the front desk staff have with each other. I was very surprised. This interaction really makes me feel like my business does not matter and I will probably take pause before I book another room there.

We unexpectedly had to get a hotel room for a couple days do to an illness and was happy to see that The Reeds had vacancy at a fantastic price. Clean and comfy!

Nothing to not like at the Reeds.. the staff.. the place r all expectional..

Lights don’t work. Can’t turn off or dim, no light in the bathroom unless you turn all the lights on. Tried everything, just weird.

Everything was great

Has deteriorated sharply over the years. I would highlight that the service is poor now overall (there were bright spots! Water Star Grille brunch service was top notch, as was the food). But mostly surly and switched-off. At least get someone by the front reception to fake a smile! Valet was “interesting” too. I’ve never been barked at by a valet to “park it here & I’ll get to it later”. I know these guys have seen it all by summer’s end but still, guests are paying a VERY high price to stay here. Adapt a service demeanor. It helps with tips. (Some of the car valets were 👍). Rooms are still coastal-pretty & fresh. You need to have luck with your neighbors though - if they’re noisy you will suffer. Again, high-end rooms though some of my surfaces were sandy (just the closet shelf). Low quality bathroom amenities and I couldn’t scrounge up Q-tips from housekeeping. “We don’t have those”. K! I’m sad to say Reeds isn’t worth the money anymore. Not to me anyway. The location is vg and also-beach attendants were great.

So nice really enjoyed our stay, we left something in the room after check out and the conceire called us to let us know and then they shipped the item to our house!! Will definitely return!

Although it is located in a beautiful island. The bathroom was dirty. Did tell the hotel staff at checkout.

best place to stay in stone harbor

Staff was amazing and the facility was lovely.

Great stay! Enjoy the complimentary shuttle rides and paddle boards

Great place to stay!

The pool and hot tub situation is not good; they need to implement an "adult hour" or something because there were small children jumping in and out of the pool and hot tub for hours preventing adults from enjoying this amenity. They need more transport to the beach; the wait time to and from is too long. Check in is confusing because if you enter next to the valet area, which is the most natural thing to do, as the door is right there, it's hard to find the reception area; they need signage or a person there to direct guests; it's not conducive to check in, and it's a bad first impression.

Love the hotel location. Convenient and walkable!

I suffered an unexpected illness that prevented me to stay at Reeds Understand no refund but i tried to call several attempts to reach the actual hotel I will never use Expedia for reservation at this lovely hotel Pam Harding

Perfect all around!

Only problem was waiting a extended time for the parking attendant to get my car And no pool.