Great overall experience.

The hotel is under some repairs due to hurricanes. My room was in good shape and comfortable. After check out I was charged $25 plus tax ($26.88) for Self Parking in their garage for one single night. On the website it states Parking Available and Self Parking Available but it does not state a fee upfront. You need to dig in and click on terms and conditions to see the parking fees. I like to have things upfront as I do not like surprises. The front desk at check in took my credit card for any incidentals and did not mention that I would be charged for parking when he provided me with the parking pass. Not impressed!

Excellent accommodations and wonderful staff!

good sleep

Great bay view and wonderful private beach.

Friendly and helpful staff

It’s an ok hotel. Very avg bar/restaurant and rooms. Staff wasn’t all that friendly. Elevator seems like a death trap.

Reservation was a king bed not a full size

I made a reservation for a King room and travelled with 4 other couples that did the same. While checking in each couple was told king size beds were not available. When I interjected that I would understand if 1 or 2 couples were bumped I was certain they knowingly booked king size rooms without proper inventory The staff went out of their way to blame Expedia stating the booking interface had never worked. When I explained that I actually called the hotel and was told to cancel my original reservation, which was on sale, and rebook at a higher rate to ensure I got a king I did so with Expedia. I mentioned this and was told Expedia would have to give me a refund for the lesser room. Mon we each awoke to drilling at 8:00 am. Thinking this might have been an emergency repair the floor above mine .I called Tues complaining about the jarring sounds so early in AM. I mentioned the fact that 8:00 am was early for construction to start work on the floor above an occupied floor suggesting 10:00 would be reasonable. I was told the hour was agreed upon by the General Manager and the construction company no remedy was offered and the call was ended I received a call Tuesday after my second call regarding the noise telling me a room on another floor was available. Unfortunately there was 1 night left, I would be leaving at 6:00 am Wednesday and I’m an unpacker Horrible customer service

We reserved a room with a king size bed and we were given a room with 2 double beds. We were not informed of construction at the hotel and were woken up early every day with hammering and jack hammering in the floor directly above us.

Das Hotel ist sehr hellhörig und sollte technisch auch mal erneuert werden.

For the money, stay elsewhere. Food is expensive in the one restaurant and its just ok. Our room way supposed to be Bay view, definitely was not with our tiny corner window. We tried to change rooms, they told us we could not because they were completely booked. We paid $800 for 2 nights in a mediocre hotel with no pool and a tiny beach area.

i did not like that i was told that i would be charged $100 for incidentals yet i was charged more than that. also the fact that the hotel does not own the parking is ridiculous. i have to pay for parking as well a daily fee, then i will not stay here again. parking should be free to guests staying

Very nice accommodations.

The room was nice and updated. The smell in the room was great, like a spa. The bed was comfortable and provided a better night sleep than our own mattress at home.

Bar closed too early

I like that there was plenty of outdoor space. I didn’t like there was only 1 regular elevator working.

Great place

Great experience

Really liked they have a little stretch of beach right out back.