Extremely bad experience we had in whole trip. Ho Chi Minh is our last stop in our Vietnam trip. Arriving late (around 10 pm), the taxi driver couldn't locate Urban House Saigon! Kind enough, the taxi driver call the operator/owner to ask directions in Vietnamese, but still couldn't find the way to the house!! We're stranded in small narrow alley with taxi driver awaiting Urban House Saigon's support but no one came for us! There's no one taking care the premise at all. Guest enter themselves with passcode to door which we didn't have and not being inform early. I even call that I will arrived late but they didn't mention any passcode, I have to find and reload my prepaid to call sms the owner. Finally, we left the taxi and walk found the premise. The room was even worst to mention! The room wasn't locked when we enter! Upon checking the toilet, it was totally wet on floor and sanitary fittings, as if someone took shower before. The whole premise and room is dusty, floor is dirty, the shared common area like kitchen was messy and not hygiene. Everything had to get from ground floor. Using the shared glasses which not sure hygienic! There is no hot shower in our room and water pressure was low!! The location wasn't that close to Ben Thanh Market as claim. Nothing much nearby. We booked for 2 nights, but the next morning, we move out. Unbearable!!!