I love Dharmawangsa, been here since I was a kid, a big fan of Jaya Ibrahim's work for this hotel and I love their sunday brunch. Yet, I was a little bit shocked, the service was so so, everyone seemed not in a good mood. The room feels outdated and dirty, bathtub had a bit stained here and there, broken hair dryer, broken safe deposit box (seriously?), and lack of health protocols. The pool closed at 4 pm for hotel guests, except for the residents who live there, funny right? I know. I love their service back then, but now, not so much.