Perfect for family with kids，spacious and comfortable.

Very big and spacious room, love it!

Good service staff. Bathtub water was not hot. Facilities are good, but the swimming pool was very very dirty (you can see the dirt and particles in the water). Other than that, overall decent experience.

Hospitality and staff were great. But the hotel condition e. G the toilet was not in best condition for a 5-star hotel. Took the room during fasting month. The spread was not so many during sahur and some of the food was not ready for us I. E. The american breakfast section wasn't ready. Sahur time is between 4.30 till imsak.

Small swimming pool … only 45 minutes given per day & it was always occupied … parking dark & scary … request to upgrade from junior suite to one bedroom was denied … lift always full especially during breakfast … breakfast is a war zone but the staff & chef at the restaurant were friendly.

Overall is good, varied breakfast, polite staffs but just lack of facilities for a 5 star rated hotel.

Location: 8/10. (Transport needed if you are visiting to honker street/water front) Check in Experience: 8/10. (Receptionist was friendly, their signature biscuit was delicious) Room condition: 3/10. (Bad smell upon open the hotel room, we booked two rooms, and both smell weird “It smells like the carpet/toilet not maintained well”, toilet was clean. Bed & pillow: 1/10. (The pillow is even worse as it smells like it hasn't been wash/dry properly”) However, I'd requested hotel to change the pillow for me and it was all fine) Check out: 10/10. (Check out was smooth as they provide express check out and you can just drop your room card into the designated box). Overall experience: It ' s quite disappointed especially to the room & bed condition as DoubleTree standard should be better but I understand that maybe the sudden lifted MCO has caused the shortage of staff.

Fast and smooth check-in. They upgraded our room. Thank you and we really appreciate on their kind and nice services. Staffs friendly staffs. Looking forward to stay again.

The services very good the hotel nice and clean. Nice facilities. Recommended 😘.

Friendly service & tip top facilities.

Dedicated Services. We suffer late check in 5:30pm due to overwhelming room order. Room hygience, good breakfast, overall 5 star experience.

I had the pleasant moment stay here. Spacious room. Staff are friendly. Complimentary cookies given upon checked-in really tasty.

the room is big , huge and clean. service super good . staff very friendly. breakfast 😋 nice. overall I'm happy to stay here even though I have bad experience there , will reply again to stay here.

Nice breakfast!! Overall nice stay ♥️

Bilik luas mantap pekerja pun peramah, nanti mau repeat lagi.

best

Terbaikkkk, memang tidak nyesal pilih hotel ni ⭐️⭐️⭐️⭐️⭐️

We love staying at DoubleTree! Excellent service with big and super clean room

It was not a pleasant stay. The bathrobe wasn’t there, need to call and ask for it. Soundproof in the room below average, can heard the kids jumping around and shouting. The tissue provided left few pulls, wonder if the cleaner has really check those items.

Definitely will come back to this hotel..the staff is very friendly, they even sms you to ask how was your stay, had you received your towel, had you received your in room dining, the room is spacious and clean, the breakfast spread is wide and variety, even taste good. All in all i’m satisfied with my stay here and the best is you received their signature chocolate chip walnut cookies upon check in. Their teh tarik also is one of the best in my opinion.