Bakan - Saint François Xavier

One of the worst stays of my life. We parked our car at the parking lot suggested by the hotel, and upon checking out of the hotel found that our car was stolen. Montreal police and the parking attendant claimed this was “the worst parking lot in the city” for car theft. There are no cameras in the parking lot. During our 3 days staying at the hotel we never encountered a member of the staff at the front desk. We were unable to coordinate with the hotel to stay an additional night because our car was stolen, because no one would answer the phone. The hotel room was messy and shoddily put together (the stair cable railing was unstable and could easily be pushed out of the dry wall). This was my 2nd and absolutely last time staying at the Bakan. If you are planning on staying here DO NOT park your car at their suggested lot. Your car will be stolen.

Worst bed I have ever slept in and the tv was not working.

We saw a mouse in the middle of the room and we packed our stuff immediately we only stayed for 3 nights instead of 4. And it was not the first time that happened we saw the mouse twice the first time i gave them a call and told them to clean the place but they didnt do anything they said we set up some traps but i don't know about that

The place was nice but didn’t have WiFi for half the trip and TV wasn’t working. Many of lights were out, making the kitchen and bathrooms dark. They were not replaced on our stay. Communication was lacking with property management. Was listed as 2 bath but was only 1 and a half bath. Would not rent this space again or with this company.

Excellent location. Within walking distance of major attractions like Old Montreal and Notre-Dame.

No elevator. So much traffic, when leaving took 45 mins to reach a block away from hotel. Very busy area. Would not recommend for a family trip. If you're looking for loud, fast and a party or two. It's a good spot.

Joli appartement bien équipé. Un peu bruyant jusqu'à miniut à cause du bar adjacent.

Being situated in Old Montreal is definitely a huge asset. The architecture of the area is awesome! We appreciated the peace and quiet of this particular boutique hotel as well as the pleasant staff. Initially, the stairs were somewhat of a challenge for an older person but after awhile it became easier. I would highly recommend.

Fantastic spot. However upon arrival there was dirty towels hanging on the back of the bathroom door, hair in the bathtub, floors were dirty with bits of small trash that was never swept up. Would be a fantastic place if the cleanliness was up to par. Perhaps the cleaner had an off day???

Comforter had stains and was torn. I question if the sheets and covers were washed. Living room/bedroom potlights, half didn't turn on. The outside and hallway was in great condition. It is in a great area and walkable to old Montréal and the port.

We didn’t stay at the property because of fan motor noise was so bad it exasperated the tinnitus not allowing any relaxation while we were in the room. I tried to contact someone but no response and I hope they refund this horrible experience. Also the floors were sticky and the room smelled bad. I would not recommend this place especially for the price being charged.

There is so much to say. Firstly, if you want to be prepared, here a PRO tip…. Make sure you go to the gym before your arrival apon this hotel and mind you we are two young girls… arriving here we basically turned into bodybuilders in order to carry our bags up these damn stairs. When we got into the hotel room we noticed our sink was clogged, we went to speak to front desk and no one was there. So we went to bed…. But when we woke up unfortunately we noticed BLOOD!!!! stains on the bedding. We went to front desk.. and we had to beg the worker to speak to us. We showed her a pic of the bloody bed and she gasped and was holding back her laugh…… I’m glad we were able to amuse her. So basically the bedding was a bloody pad! How fun…. Also the place was so dirty and dusty I discovered allergies I never knew I had…. Walking on these floors bare foot will make you look like a Dalmatian dog because my foot was literally black from picking up the dust from the floor….no need for them to use a mop, because their guests turned into human brooms…. Bring slippers. One last thing….. if the big bad wolf came to blow on the building…then the door would open wide because these doors do not lock. Enjoy your stay!!!

I loved how close the property was to many attractions and other activities. The property itself was ok. I wish it was cleaner, bed sheets had scuff marks and there was some mold in shower, the shower head and shower in general needs some updating. Some of the lights didn’t work and the sink in the kitchen wasn’t working either. When I needed towels and toilet paper we got them right away and they communicated well and answered right away which was a plus.

First of all - NO ONE IS EVER ON SITE and when you do call they make things up and dont follow through. Bathroom - only 1 light of 5 was working, ill fitted toilet seat, door handle kept falling off, thresh hold bracket moves, and NO WASHER AND DRYER as advertised. Kitchen - broken garbage can, dishwasher soap door was broken, random extra mini refrigerator Livingroom - tv was not working, windows were screwed shut, the main door did not close and lock properly and had electrical tape to hold handle on, fire escape was blocked. Bedroom - no robes as advertised The worst was that we had water come into the room from rain from the ceiling. It made the floor, wall and bed wet. The nightstand drawer was filled with water. When we called, bc hotels.com gave us a number, they said they would send someone and never did for 3 days. We were forced to clean it up ourselves after finding towels in a closet in the main area of the building. Hotels.com did a great job trying to communicate with the property but also DID NOT get anyone to respond.

Not what was in the picture. Very very small. Mold and the celing had issues. No wifi very loud street all night had to cut trip short by 2 days and no refund. No one at desk had to text for help. Kitchen was beautiful and shower.

On entering apartment 303 was welcomed by the horrendous smell of what can only be described as a rotting dead animal corpse of some kind, on investigation can only assume from the rat box located in the air conditioning cubbord, endeavoured to find it but was unsuccessful. To relive myself of the smell went to open the only window in the apartment to discover it was unlockable so had to endure the thought of having the window opened by people passing on the emergency stairs at any given moment day or nite. To take my mind of the ordeal I already found myself in I went to turn on the tv to find that it didn’t work as the hdmi port on the back of the tv was missing its connectors for the cable box to provide signal to the tv - shambolic really Finally on venturing to take a shower I was met by what can only be described as numerous long hairs stuck to every wall and service throughout the bathroom. I immediately tried to make contact with yourselves and with the maids in the establishment to be met by no responsive half promises of remediation but nothing materialised. Additionally we booked for 3 persons and we greeted with towels for only 2 and the same for cutlery and amenities. Every time we asked the only people on site nothing ever materialised- not worth the price.

Customer service horrible

It was a walk up with no elevator, which was not made clear in the details. We chose this place because it also offered parking, but that was not the case. Public parking is available down the street and you can only book a spot 24 hrs at a time. Beautiful condo but the only available window looked out onto a fire escape that was badly littered. Use of scented air freshener was overpowering, not good for those with sensitivities. Otherwise convenient to all downtown tourist spots, close to waterfront and lots of restaurants.

Great kitchenette and room set up. Amazing location.

It is not a hotel. A hotel has staff and assistance when there are problems. A hotel has doors that lock!