Hotel Bon Accueil

Très froid dans la chambre.

Bad

Great location near to the Berri metro STATION.

Property was clean. Rooms were plain but clean. Stairs and hallways narrow. Understood that breakfast was provided, but it wasn't.

Very Good!

Très bel emplacement et bon rapport qualité prix. Problème d'accessibilité avec les marches jusqu'au 3eme étage si vous avez un handicap physique.

We booked a room for 5 people. The size of the room was too short that technically it only accomodate 3 people at a time. There were only 2 beds. Max 4 can sleep at a time. One of us had to sleep on the floor(on extra mattress given by them).

Everything was good

No elevator. Tiny room with tiny bathroom.

I had a terrible experience in this hotel. I booked a bedroom for 2 nights. During the first night at 4.30 in the morning, 2 drunk men tried to force my bedroom door. I called right away the front desk 2 times and no one answered. Evidently none there.The floor was without security cameras that are just at the main entry. The morning after I signaled the situation to the front desk, the employee checked the security cameras and hipotized that the responsibles were the men of the adjacent room because none entered in the structure at that time.This means that these people were drunk around the hotel at 4.30 in the morning and none intervened previously to stop them.The employee just apologized and nothing more was done. I was suggested to call from the room phone and press 0 information that they did not give me in advance. I had to reach out to Expedia and just after this call I was asked if I wanted to leave and receive a refund for the second night or changing room. The responsibles were not charged, just "warned" even if everyone pay a stay deposit and they could be charged of causing a damage to another guest. I did not receive any refund. The hotel staff said that the guest behavior is out of their control.The guest safety is and even if they cannot control these people they should have answered the phone be present and intervine right away and find a solution and had some cameras on the floor.This is unacceptable. Plus the WI-fi barely working and insects in the room.

It could use some updating but it was clean and the staff very kind and friendly.

Old building but they keep very clean, private shower and bathroom is the best part. owner is very nice couple. highly recommend.

Our stay was pleasant. The service was very friendly. I would recommend it.

Was a new renovated room Staff was friendly

As I booked last minute this was one of the only hotels around the centre cheap enough(still not cheap) and ok to book. It was fine for what I needed. The owners were friendly and the room was ok with a bath which was nice. The bed wasn't that good and the wifi was slow at times but it's clean and a good location for a few days in Montreal.

The reception staff/customer service were very helpful and welcoming. They communicated in good English and answered all our questions. I would gladly stay there again.

Room seems smaller than the average hotel room and there are some small details about the washroom

Would not return security deposit fo using their bed sheets that were in a unlocked locker that they claimed to be locked, while well knowing that we have been using tnem

L hotel est peu insonorisé, pas tres propre et le personnel ne parle pas francais

It was perfect! Really clean and air conditioned. Staff was very kind!