Staff were amazing. Property needs work but is very beautiful.

The stay we had at Atlantica Caldera Palace was amazing. The hotel itself was not far from paradise!! The staff were great and there were lots of places around the hotel complex to relax. There rooms were spotless and cleaned daily with fresh towels etc. We would definitely return.

We booked the family suite with private pool. The rooms were really nice; clean and spacious. Had a slight few problems with the lighting control as the whole suite (living room, two bedrooms and two bathrooms) were connected so it was complicated to use. Aircon was also a problem as it kept switching off. The private pool is quite small. Staff are ok, not rude but not welcoming either. Mini bar in the room only had 2 bottles of water so we asked for extra 2 as we had 4 people in our suite. The staff was very hesistant and said they only give 2 bottles a day. He then gave us 1 extra "this time only". All inclusive does not mean all inclusive. There are alot of subcharges. All restaurants and cafes close at 10.30/11pm so if you arrive later than this or feel hungry after this time, then you'll have to pay for food (room service). The main restaurant where we ate breakfast lunch and sometimes dinner, was good. Breakfast and lunch are usually the same more or less, but they have different cuisine each day for dinner. So all in all, a good choice of food for the week. We managed to get booking for the greek BBQ (€15 per person) which was really fun. Live music and performance. Would definitely recommend. There are other restaurants in the hotel that doesnt charge extra - we tried the tex mex and thai. Both are ok, not the best but not terrible. Indoor pool, sauna and gym are all extra costs. They are located in the spa area and we was told it was a €25 fee to use.

Just completed a weeks stay at the Atlantica Caldera Palace, our first all inclusive. Very much a fly and flop holiday (so no excursions / exploring). Caldera Palace was fantastic, a great room, lovely facilities, great food and exceptional staff (always smiling and helpful) - would we go again, absolutely; would we recommend, definitely.

Struttura molto bella e tenuta bene,vacanza perfetta.

Der Aufenthalt hat uns sehr gut gefallen. Sehr positiv ist uns das Personal aufgefallen. Äusserst freundlich und immer hilftsbereit! Die Unterkuft hat so ihre kleine Macken. Mal eine Fliesse defekt im Pool oder eine Poolleiter schief. Das Zimmer war riesig. Wir hatten ein Zimmer mit Swimup Pool Inland view (mit 3 weiteren Zimmern geteillt). Das Zimmer hatte ein riesen Bett und einen weiteren Raum mit 2 Schlafsofa. Vor dem Zimmer hatten wir einen eigenen Sitzplatz mit Tisch und Stühlen sowie 3 Liegen und separaten Pooleinstieg. Der Pool war eher kühl und mit Salzwasser gefüllt. Für die 4 Zimmer ist der Pool sehr gross dimensioniert mit ca. 6x15m! Leider war unser Zimmer nahe der Hotelanlieferung was durchaus höhrbar war, zumteil auch frühmorgens! Es gibt ein Hauptrestaurant mit Büffet wo man immer essen kann. Die Besuche in den den Resraurant sind A la carte. Die Besuche in den a la carte sind je nach Dauer des Aufenthalts beschränkt und müssen vorgängig reserviert werden. Uns hat das Buffet mit versch. Themenabenden ausgereicht. Es gibt Bereiche nur für Erwachsene, 2 Pool und Essenbreich im Hauptrest. Ebenso ein separates Frühstück nur für Erwachsene. Der Sandstrand ist schön aber mit Steinen gespickt. Wir würden dort wieder Ferien machen! Der Transfer mit dem Sammelbus (Danos) war aber sehr schlecht. Unbedingt Privattransfer oder Taxi nehmen.

Το περιβάλλον είναι υπέροχο το δωμάτιο ήταν ευρύχωρο καθαρό με πολλές ευκολίες το προσωπικό ήταν πολύ καλό ένα από τα πρόβληματα ήταν σε μια πισίνα που είχε υπερβολική δόση χλώριο με αποτέλεσμα να μου κάψει τα μάτια ευτυχώς είχε νερό δίπλα και τα ξεβγαλα γρήγορα αλλά για 40 λεπτά είχα θέμα με τον ήλιο βέβαια το ανέφερα στην ρεσεψιόν αλλά 3 άτομα έπαθαν το ίδιο. Το φαγητό δεν είναι και το καλύτερο έχει καλά πιάτα αλλά σε γενικές γραμμές χρειάζεται βελτίωση

Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well

We booked a sea view swim up and the terrace had significaht amounts of rodent droppings. We had to move room but they could only offer the same block and there were still rodent droppings on the terrace. Not at all even 2 star standard. Very dissappointing. The family pool area was very cramped and dirty and the adult only area was much more spacious and luxurious. Other guests with families made comments very similar to us onbthe family pool area. I have been to several hotels in this area of Crete and for the reasons above this was by far the worse. I wouldnt recommend this hotel to any family. In additoon some of the staff were rude when asking for basic things.

I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable

Beautiful place, great areas for family time and for adult time. Baby club was wonderful, staff throughout the property were diligent and kind. The restaurant staff were so impressive. We loved our time here!

Property was disceiving upon arrival. After walking around the first day we realized how large and beautiful this property really was. We were helped daily by a person on their staff named "Efrosini". She provided sooooo much information to my wife. She assisted us with everything. Efrosini definately needs to be nominated for employee of the year !!! So friendly, so quick to assist, always with a smile. Glad we chose this resort and Efrosini made it that much more enjoyable 🙂

We were fortunately upgraded to a private pool (5m by 4m) which was a Godsend because by 930 every (literally every) sunbed was taken. Partially because I noticed people taking two or three (a couple in one pool with one hotel towel over them and then a couple at another pool with personal towels over them). If you don’t get a private pool / swim-up then DO NOT book this hotel unless you are willing to get up at 8. Apart from that - drinks choice was good, all premium but Pepsi rather than coke, food was acceptable - somewhat average and the buffet choice very limited and often empty. There are lots of bars and restaurants outside so this isn’t one of those hotels you are “stuck in”

Top Hotel, voor elk wat wils ! Moderne grote kamers, mooie omgeving, zeker een aanrader

Die Hotelanlage und der dazugehörige Strand ist sehr weitläufig, gut gepflegt und schön gestaltet. Das Zimmer war sehr geräumig und ebenfalls ansprechend. Das Personal war sehr freundlich und zuvorkommend. Das Einzige was zu bemängeln wäre ist, dass die Zimmermädchen leider nur sehr oberflächlich arbeiten und einige Ecken im Zimmer entsprechend nicht richtig sauber waren. Es fehlte an kleinen, aber entscheidenden Details in Sachen Sauberkeit (Badematte, Tüten in den Mülleimern, dreckige Leisten im Bad, dreckige Scheiben an den Schiebetüren des Zimmers, fremde Haare auf den Zierkissen etc.) die man einfach in einem 5 Sterne Hotel, auch in eigener Landeskategorie, erwartet. An sich haben wir die Zeit dort aber sehr genossen und würden definitiv wieder dort Urlaub machen. Die Defizite im Zimmer wurden durch die Anlage wettgemacht.

Would recommend this property.

This is the worst 5 star hotel I have been to in all my years of travelling. This hotel deserves a maximum of 3 stars. The room is the only positive thing about the hotel as it was reasonably fresh. However, the beds were hard. The food is a disaster. It is the same food in the main buffet every day. The only thing that is varied are the sauces for the meat itself. Most of the meat was pork, so there wasn't much else to choose from. Tired of the food after just a few days as there is no variety in the food. I also got food poisoning after a few days and I'm still not recovered after I got home from the trip and it's almost been a week. Avoid eating at this hotel. Also, unpleasant staff and unpleasant treatment. They are only nice to Greeks. Felt uncomfortable every time I ate in the dining room as the waiters gave us ugly looks. There is also salt water in the pools that are meant for children to be in, which is completely insane. There is no information that there are many saltwater pools and only a few "regular" pools. The children's pool is also at the far end of the hotel, which makes it very difficult for children to walk such a long distance with all the stairs in the strong heat.

Loved it. Definitely coming back next year .

My family absolutely loved our vacation at this resort, they set the bar for all future holidays. The staff was so attentive and patient, always going above and beyond. The food was outstanding, the shows, the spa. I could go on and on. We didn’t want to leave!

I had the most wonderful stay at this hotel, we had a swim up suite which was perfect with a great view of the sea. The food was amazing and the staff so brilliant. The only downside was the drinks and I wish there had been an option to updgrade to a premium package as it did spoil the holiday a bit. The best thing about the hotel was the lovely entertainments team in the evening, a special mention to the brilliant Jorje who delighted us each evening with his singing and even serenaded me on my birthday. What a lovely guy! Andy was also fabulous and the saxophone player all 3 super talented. Some parts of the hotel could have used a cosmetic update but honestly I loved the hotel and would come back.