Hotel Indigo Hakone Gora, an IHG Hotel

Staff was wonderful and very accommodating. The hotel is well appointed and amenities are excellent. 10/10

Staff was friendly and very professional. The hotel room was top notch and I really enjoyed the onsen

Hotel service was very attentive and I loved the hotel room details.

スタッフの方々がとても親切で気配りが行き届いている。朝食ブッフェも美味しかった⭐️

The hotel was very cool and I really enjoyed the decor and amenities. The breakfast was fabulous. I especially enjoyed hot springs at the hotel.

Very friendly and helpful staff.

Really impressed by their warm hospitality!

This property was clean, convenient, great food, offered transportation, private onsen was amazing, lovely rooms, and the staff was superb!

An absolutely beautiful hotel, the staff were very welcoming and polite. Their service was exceptional. The luxurious room with private onsen was a wonderful unique experience. The room, furniture and bathroom were in great condition. We would definitely come back!

The hotel is clean and the staff are very friendly. It offers free shuttle bus to Odawara station.

Very new and comfortable hotel.

Friendly staff & Very relaxing atmosphere

Très compliqué et dangeureux de se rendre à l’hôtel à pied, beaucoup de marches et certains sont glissantes, dommage que nous n'ayons pas été informés qu'il y a une navette de l’hôtel, dîner rien n'était bon, la coupe de champagne servie à moitié. Côté positif onsen privé dans la chambre

We had an excellent stay at Hotel Indigo Hakone Gora. The staff were very attentive, professional, and friendly. We did not have any issues at all. We loved our room and how spacious, clean, and nice it looked, and enjoyed the in-room hot spring bath. The dinner service was excellent as well. I will recommend this hotel to family and friends and will come back if we go to Hakone again in the future.

Great private onsen. Friendly and helpful staff. Great rooms.

Good

This hotel is amazing. We have 3 people staying and all the staff are very friendly. Transportation is not an issue at all. The hotel provides free shuttle service (scheduled) in between odawara station and also free pick up/ drop off service (no reservation needed) to Gora station. The private onsen is awesome, just a little disappointment is we are facing the river which they are having big construction during the day time. You will hear the noise if you are in your room during day time.

A fantastic place to stay in Hakone. From the staff to the amazing food and the private onsen it is well worth it!

During our 10-day trip to Japan, we had high expectations for Hotel Indigo Hakone as it was our special splurge hotel booking. We invested a significant portion of our accommodation budget here, reserving a spacious room with a private onsen for one night. Unfortunately, the experience fell short of our expectations. The major issue was the ongoing construction work at the river/dam directly in front of our room. The heavy machinery not only produced sewage-like odors that made it impossible to enjoy our balcony and private onsen but also started operations before 8 AM, which was particularly disruptive given our jet lag. The dinner experience was equally disappointing. Despite making a 9 PM reservation (with the kitchen closing at 9:30 PM) and ordering immediately upon being seated, most dishes were served cold and bland. While the meat dish was delicious, other items like the dry burrata, cold vegetables, bland mashed potatoes, and watery creamy spinach were subpar. To make matters worse, the staff rushed us through our meal in an notably impolite manner. We also received misleading information about the ropeway. When we inquired about recommendations, we were told it was closed for the day due to wind conditions. We later discovered it only closes temporarily during high winds, not for entire days, causing us to miss this opportunity entirely. On a positive note, the hotel's decor and amenities are nice, but this doesn't compensate for the numerous issues we experienced.

お部屋もお食事も接客も全て大満足で、とても素敵な時間を過ごすことができました。 また箱根に行く際は利用したいと思います。 ありがとうございました！