Late check out fee was way too much. Some staff were impolite

Checked all the boxes: nice room, location far enough away from the loud Roppongi core but still walkable, low-key check-in / check-out, stylish place that felt more upscale than the price. Would recommend and stay there again.

とくになし

I have stayed here many times. This turn the staff was not friendly or helpful. A bit disappointed

Always nice to stay here. Great location.

not good

The hotel has a nice lobby and restaurant; but our room (patio room) was poorly maintained. Small, cramped with furniture, high steps to go to the bathroom and shower area and a lot of dry walls splitting areas, as if they tried to build a room there but didn’t work well. The room was dirty, sticky hairdryer, splashes on dry walls in the bathroom, and sticky smears on bedroom sink area. The walls in bathrooms and showers had stains, scratches and cracks (dry wall cracks). Horrible functionality, no hooks to hang towels by the bathroom sink, so we left towels sitting on the small sink counter. When we came in the fridge wasn’t working, we had to figure it out how to turn it on. The AC doesn’t have any instruction in English and the translator did not work well, so an information sheet on how to use the AC in English would be helpful. Breakfast was average, we had better ones from other hotels. Service was odd, we would be waiting in line and people would cut in front of us and the front desk clerks wouldn’t say anything, but once they were done with a customer they wouldn’t even recognize we were there waiting. We were confused several times. The room didn’t have any lotion, they had some small facial serums but no body lotions, and they offered two sets of robes per person, one silky, waste of space and we would had preferred the sleeping gowns like in other hotels. Overall expensive, dirty, cramped room

My wife and I visited Japan for our honeymoon for two weeks and couldn’t be more impressed with this hotel and its staff. Atiro and Nao were incredibly helpful and friendly. The food in the restaurant was amazing and the bartender made some of the best cocktails I’ve ever tasted. I can’t recommend this place enough. We loved it so much we booked several more nights. I’m not being hyperbolic, this establishment is one of a kind.

All was good until the last day. Made a booking for a taxi transfer to the airport. I think the staff on was not so fluent in English and our communication resulted in me missing my connection home because I was sent to the wrong airport and ended up with a $600 taxi ride. I think in future, the staff would do better by insisting on seeing a flight booking before making a taxi booking and reconfirming that they had made the write booking on the day itself. Accidents happen and this was a costly mistake for both parties.

Great location. Limited space, as expected. Great customer service and awesome location

Nice helpful staff. Quiet and calm environment with a good breakfast spread. Also got a room with a laundry machine which was super helpful. The room was very dark and windowless (there was a window but fully tinted and covered with light block shades. Also this hotel is at the bottom of the hill to both train stations so be prepared for a 10 min walk up hill to catch either station.

Pros: Near lots of restaurants and mall Cool jazzy vibe. The neighborhood is kind of multi-national too, possibly because some embassies are close by. Quite rooms owing to good insulation. Restaurant has some dedicated vegetarian options on the menu, which is super rare in Japan and further speaks to the international feel of the area. Decent breakfast. It's just a little breakfast buffet, but a tasty one with non-fish options. Cons: Some rooms have a clothes washing machine, and some don't. And they don't give you any indication of whether you will get one in advance. Which is annoying if you were expecting one based on the hotels.com description. No view to speak of. Japan standard room sizes, which means about half the size of American hotels. Overall, if I go to Tokyo again, this will be my first choice.

Very nice property and I stayed Japanese style Lin suite🍾

We stay here a couple of times a year and it is always a nice stay. Staff are very friendly and attentive. It’s a great location for us with short walks to places we like to go and easily accessible transportation when required.

六本木周辺で、遊ぶならあり！

It’s a great place i always go when I am stressed and want to relax. Great services very helpful and friendly staffs and just a place that feels like home away from home

とても綺麗でスタッフさんの対応もよく、快適でした。

This was the best hotel I ever stayed in it was clean the staff was nice it even comes with a washer in the room which was different for me but in all I love the stay so much

トイレ、浴室の段差はあったが、洗濯機が設置しあり長期滞在者にとっては、助かった。立地も良く、買い物にも便利だった。スタッフもスピーディーに対応してくれたので、また機会があれば宿泊したい。

今回長期宿泊だったので、予約した部屋は洗濯機もあり助かった。ホテルの場所も西麻布で、六本木、青山にも徒歩20分もあれば行けるし、渋谷にもバスで15分もかからず行けるのは便利が良い。