Location - there is a pick up service from jr nakuro onsen station. You need to notify the hotel in advance for the pick up service. Staff- they are very nice. I got off at the wrong jr station. The next train will be an hour later but the hotel staff was already at the station waiting for me. I was very lucky to get some assistance from a local gentleman. He called the hotel and the hotel staff drive to my station and picked me up. I also asked the reception about the transport to naruko valley. The staff helped me check the transport arrangements. I was very lucky to ask the staff coz the google map info was wrong. Room - very spacious. You have all the amenities. The onsen is great. Fining - dinner and breakfast were just great. I was offered a lot of delicious local ingredients. It is a very good valued for money onsen hotel. I will def come back if I go to nakuro onsen again.

저녁식사는 별루였습니다

料理に地方食が少ない気がした。 温泉は良好でした。

We had a fantastic time staying here! The staff were all very nice and helpful, the rooms were gorgeous, and the food was fantastic. The private onsen baths which don't require a reservation are a great option for people with tattoos and mixed-gender groups/couples. They were also always available even though thw hotel was fully booked during our stay. I would definitely come here again.

夜鳴きそば食べれなくて残念でしたが、若い人にはいいですね！

ランドリーがない。 東北周遊旅行の後半に宿泊したので洗濯物が結構あり、ランドリーがあれば良かったのだが。

This is a good hot springs hotel in naruko onsen. From the station they come to pick up, With good dinner and super breakfast buffet. The last day we take 8:30 bus , they also arrange to sent us to station. The breakfast start from7:30, you can image how quick we need to eat. they arrange a table near the food area, so we have more time to take breakfast, I deeply appreciated such warm service*****

Onsens were great and location is fire

宿には問題ないが、鳴子温泉地帯周辺が終わってる

ゆっくりすることができました

住了兩晚，無論房間浴場餐食服務都非常到位，沒有讓我們家人有皺過眉頭的狀況過，常出國旅遊的女兒評語---優秀

鳴子温泉は最高に泉質がいいです こけしが有名なのでお土産に買うことをオススメします。リピートしているくらい鳴子温泉いいです

全体として非常に良い宿です 強いて言えば、大浴場、貸切風呂ともに1つの源泉から来ているので同じ湯です

大浴場の脱衣所がちょっと寒く感じた! その日の気温に合わせて､もう少し温度を調節して欲しい

温泉が広くて充実していました

小食なので完食できなかったが、夕食は美味だった。朝食はバイキングだが、おいしそうなものが並べてあり、食べきれないほど取ってしまい、残してしまった。

貸し切り風呂など施設は充実。就寝前の夜鳴きそばなどサービスとして不便はない。

スタッフの対応は親切でとても良かった。温泉もとても良かったし、部屋も清潔で広かった。機会があればリピートしたいおすすめのホテルです。

遠いところやっと宿に着いたら、宿泊の予約がないと言われ、支払いも済んでらと話しても、ご予約ありませんと言われ、結局名前の見落とし。 布団は、ゆっくりくつろぐ為にご自身でひいてくださいと言われて、布団出したらマットレス破れていて、シーツに髪の毛が付いてる、夕食は食べ終わるとどんどん片付けてしまう、温泉は良かったですが、到着の時の対応、毛のついたシーツ、早々の夕食の片付け、事務的でがっかりしました。 立派な施設で温泉も良いので、是非改善を。

Thoroughly enjoyed my two night stay with half board, it felt really pampering and luxurious and excellent value for money. My Japanese style room was enormous and very comfortable. Having the onsen baths just a few floors down meant that I could enjoy it in just a few moments from leaving my room. I particularly loved the outdoor pool set into the forested cliffside, especially when it is lit up at night. There are lots of little touches like the free popsicles outside the bath area, and the free refreshments in the lounge overlooking the garden. I tried two of the four private baths, easily gaining access as the hotel seemed fairly quiet when I was there. The breakfast buffet was enormous, mostly Japanese style but so much choice. Dining is in your own private cubicle within the dining hall. The half board multi-course dinner was complete luxury, every course was gorgeous and delicious (although the attendant had to explain to me how to eat a few of the dishes). There is a surprising amount of English: on many of the signs and information notices around the hotel, and various staff could speak at least some English. The staff were all very helpful and friendly. It's a fairly new hotel so everything seems in good condition and very clean. It's quite a steep hike up to the hotel but luckily the hotel shuttle will meet your train, or drop you off for departure at the train or at the highway bus to Sendai.