Candlewood Suites Dallas Plano East Richardson, an IHG Hotel

Quite location

The front desk person attitude was terrible… He is not accommodating and rude behavior.

An ok place for the price.

Location location location. I was on the third floor and didn’t hear any traffic or noise from outside. The rooms may appear outdated, but the bed was so comfy, the shower hot for a long shower, very clean and safe. I loved the staff. Not one or the five staff members I encountered seemed like they worked there, but more like you were welcomed there.

Rooms could have been cleaner

Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.

It was an average hotel

The staff was friendly and helpful when I had questions. The room had a very comfortable bed and everything was clean. There were quite a few folks staying there and despite that it was very quiet. I would stay here again.

Staff was very friendly. Close to where I was working.

The people were great. We had a nice time. Very nice hotel

This hotel does not accept cash. It made it very inconvenient because I don’t use credit cards. You also have to pay $100 deposit for your room, and wait 2 days for reimbursement. They also do not have a pool!!!

Good place to stay

It was a great stay enjoyed myself

Elevator was out of service for 10 days. Had to use the stairs for 10 days on the 4th floor.

Room was clean. The towels in the shower were only hand towels. I would have walked to the front desk however the elevators were out of service and we were on the 5th floor. This made it difficult since one of the people staying in the room is disabled

Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.

I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient. The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!

Great place to stay for business trip!

This hotel is super clean and looks new. The only issue I have is the smell. I think it comes from the auto misters in the hall. It is a strange smell that is very off-putting. Without the smell I'd give it 5s all around. The staff is really friendly.

Good experience