Candlewood Suites I-26 at Northwoods Mall, an IHG Hotel

It was a nice stay

I wasn’t pleased with this property at all. It was my first time staying there & I had reasonable expectations. The shower floor was dirty, the bathroom sink wasn’t draining properly, the stovetop burners had a crack, the silverware in the room was dirty (I went to ask for plastic silverware, they didn’t have any). I will not be staying here again as I was highly disappointed.

Room had a smell and linens wasn’t clean had stains in them

Everything was amazing

Loved the property everything was amazing will be staying there again staffing we just fabulous ⭐⭐

Quiet , parking available, and clean

Terrible experience overall! Filthy, noisy and unsafe!

Ok

Just liked the property overall

Really loved the room. Personnel were attentive. Easy access to almost anywhere.

Nice BBQ area. Great staff running the place

People are very helpful

Oh wow ! My family and I recently stayed at the Candlewood and it was fantastic ! The entire staff was really nice and accommodating, their suites are clean , spacious and family friendly. It’s like a home away from home . It’s conveniently located near Walmart, Dillards , Dollar Tree and others , yet the property is safe and quiet. We would definitely stay there again.

Staff was great when it came down to changing our room. First room had a horrible carpet smell and the room wasn’t cleaned. Whoever was in there before had a dog due to the dog poop and the sign that stated a pet roommate was here. The second room had a strong smoke smell that they stated they could not get out and it had big dead bugs laying around. we left immediately we were suppose to stay for two day but ended up being one.

great

Had a great stay was quite , clean and friendly

Our room had a weird smell, it was dated and it wasn’t very clean. I had to purchase room spray from Burlingtons next door. There were roaches, hallways didn’t feel really safe, dark & dirty, outside smells of weed on multiple days. Day 3 there was a fire in one of the rooms. Overall we felt dirty and unsafe, my family unfortunately had to stay bc we didn’t have additional funds to purchase another location while waiting for $1000 refund. We were shocked to find out that we had to pay $50 a night ($350) for our 2lb ESA . I do think that they ended up refunding a portion of the date of the fire craze , we had to quickly evacuate, my poor children were so shaken up. Also, there weren’t extra linens available, our 4yr old had an accident and we needed to change out bedding. There are apparently only enough in the hotel for each room to have the one set per bed… We ended up purchasing our own at Burlington and washing the hotel’s set on our own. The bathroom shower curtain was dirty, kitchen floor had visible crumbs, dusty shelves in bathroom, no new toiletries at check in. A random crying kid came into our room that was left by a parent , we had to escort the 2-5yr old to the front desk . My family is waiting for our home to be finished and have stayed in multiple hotels in the last 30days, unfortunately We would not recommend or stay here again.

Everything was wonderful the service was great

The staff was really nice, my room was cleaned by Jennifer upon arrival and she did a fantastic job. The rooms were spacious and roomy it was very comfortable. I would stay there again.

Kitchen in handicap room. Handicap room on third floor ? Kinda weird. Elevator, but what if need to get out fast, cant do stairs fast.