Extended Stay America Suites Dallas Coit Road

Beware! They did not allow a late-night check in, even though I called and gave them a heads up. I had to find another hotel. They told me they did not have any rooms available, but not true, as more than half the parking spaces were empty. Horrible customer service. Expedia on the other hand was great, Expedia found me a nicer hotel, thank goodness.

Had a great experience

Everything

I was very disappointed. I woke up early to roaches on the wall in the bathroom n on the ceiling. They was crawling everywhere. They were big n little roaches. Roach fell off the ceiling on my bed. So I checked out early.

We love it here!

Management is kind

WORST HOTEL EVER! I’m a Texas high school football/track coach and I travel all over the state for work. I stay in several hotels throughout the school year and I’ve been traveling for 10 years. This is absolutely the worst hotel I’ve experienced hands down. 1) The hotel I stayed in had roaches. All sizes. I honestly can’t remember the last time I seen roaches in a hotel. 2) My shower didn’t have a shower curtain. 3) My bathroom didn’t have any towels. When I went to go talk to the representative about getting towels, they said they didn’t have any clean linen. The rep went to the back to go see if they had any clean towels and the towels the rep gave me was entangled with hair. 4) The room I stayed in was in Dallas, Tx so when I arrived, there was no representation in the front to greet me. I sat at the front counter for 2 minutes waiting for someone to come to the front. Every representative that was there was in the back watching the Mike Tyson fight. Personally, I get it because the fight was based in Dallas, Texas so there was a hype and excitement about it, but you still have a job to do. My experience was horrible here and I will never stay here again. Thx for the learning experience. I have pictures of the roaches in my bed and the curtainless shower for confirmation.

Terrible place to stay. Unless your use to ppl loitering the parking lot. Roaches in the room. Rooms weren’t clean at all. Still had some form of liquid on the wall.

It was great

Rooms were not as dirty as outside. Outside my 2nd story floor room was by the open stairs. On the first floor, underneath the stairs was about 3 trash cans with a terrible smell and flies flying around them. I will never stay there again. Yuck!! Staff was nice and pleasant!😊

Me gustó mi estancia en esta propiedad

Me gustó mi estancia, solo sugiero mejorar la frecuencia de limpieza de las habitaciones

First Room assigned was dirty and not clean. Second room assigned air conditioning was not working

Staff is great and friendly.

I booked a room on expedia and when i arrived they said the rooms were sold out nd I didn’t get a refund

I was scheduled to arrive after midnight and staff helped me so that I could still checkin! Upon arrival, got a room quickly and was set to go

It was infested with Roaches!!!

I do not want to complain against the front desk staff as they were nice and did the best they could. But the hotel as such is a very different story. They were "oversold" and didn't have any rooms (even though we had booked and pre-paid and confirmed). Reason? - because they has maintenance issues in many rooms. We asked what were the issues - Answer? - broken furniture, damaged walls, cockroaches etc., We were informed to get a refund from Hotels.com. We were in a fix and needed a place to stay for the night. We asked for a room with cockroaches as we had no other choice. The lady upfront kept asking if we were sure and understood our desperate situation and then gave us a room (without roaches). But overall, I would never ever stay in an Extended Stay hotel again in my life, let alone this one. You can't pay me a billion $$ to convince me to stay in one, and I can't even begin to explain the reasons why - because it is everything.

Half of anything electronic did not work, the AC was stuck on freezing, there were 2 dead roaches in the rolled up bath towel, there were two dead roaches on the bathroom vanity, i killed three roaches within a 10 minute period on the night stand, and left their carcasses there. Roaches were crawling on me during the night. Roaches were in my clothes, under my baggage. ROACHES! This place is disgusting, and needs an inspector to come out, this place is not passable

Está muy tranquilo pero no van a limpiar el cuarto asta que no te vas