Hilton Garden Inn Jackson/Clinton

First room was not cleaned bed was made but sheets dirty microwave had food in it that had mold on food. Front desk lady apologized and gave us another room that was clean and nice. First room was 420 second room 419

It was pretty good but the keurig machine was filthy and had a bug in the water part,

Staff was very helpful.

We arrived shortly before check in and our room wasn't ready and were asked to come back at 3 and it should be ready. It wasn't, but the clerk at the front desk upgraded us to a suite for the same rate to compensate us for the inconvenience. It was very much appreciated and unnecessary, I appreciate the level of dedication to getting us in a room after a long day of travel.

I am very disappointed that we were not provided enough towels at check-in. When I notified the front desk I was told we would need to wait until 8 am the next day.

Like: Parking, room size, view and lobby

The rooms were great.

The rooms are clean and comfortable. The lobby is well maintained. Breakfast was supposed to start at 7, but the morning we were there it was delayed until 7:30 (could be a big deal for those needing someone where to be). The tv didn’t have a guide and half the channels didn’t work. Staff was not rude but pretty unenthusiastic overall.

Staff was very nice

Room door did not lock

Very nice

Incompetent staffs

Our room was visibly dirty when we checked in. We notified the front desk and they told us we had to deal with it. “Housekeeping is gone “ and I won’t give you a clean room; sorry. Our bathroom door was also broken and my wife got stuck in there. We will not be returning to this hotel.

Need more luggage carts!!!!

Awesome

Very noisy around pool in pool taken over by rowdy people! Room very nice! Breakfast s nightmare people devoured food and again rowdy

Perfect for a one night stopover, staff friendly and the hotel was very clean including the pool

The staff was both friendly and helpful. SERVICE at the "restaurant" and bar were good!! Now the bad. We stayed here on our way out and on our way back. The bar had no wine. They ran out of the beer I drink after two rounds. The food was good and the bartender was awesome. On the way out the room we stayed in had a sliding bathroom door that was off the track. I am an early riser and my wife is not. I needed to shut the door in order to shower and not disturb her and could not do it. The door was quite heavy and the front was resting on the ground. On the way back we were told after check in that the elevator was out. Had to carry our luggage up and down stairs. It was still out the next day. Again the bar ran out of my beer after one round because there was another person drinking the same brand. People were wanting their money back because of the elevator situation, but were told that the hotel couldn't do that if it was booked and paid for through a third party such as Expedia. We were told by a guest at the bar that stays there regularly that they were not allowed to keep necessary inventory due to upper management. I find it hard to believe that the Hilton brand would allow this.

I am sad to have to say my stay was not as enjoyable as I had hoped! Upon arriving after getting in and settling got ready to come down and found that the elevator was not working! I was very unhappy especially since I was on the fourth floor! Couple workers that were in the hallway stated one of the workers had gotten stuck on it and they need to get it fixed and stop patching it up here and there. It stayed broken the rest of the day only way travel was to have to take the four flights of stairs. Next day for a minute it was working when I came down but when I returned to go to my room it was unfortunately not working again and stayed down even my next day there. Having one set elevators and as many floors they have making sure elevator is working correctly always. You would think they would have offered a discount or some type of offering for the inconvenience.

Very polite at front desk. Room nice and clean.