Holiday Inn Express Hotel & Suites Rochester, an IHG Hotel

Stayed here multiple times.Pleasant staff, convenient location, good breakfast choices, clean room

Nice Hotel

Loud heaters

Very good for the price

Absolutely love this hotel. Would def recommend to others...

My husband is in a band and we were playing down the street. The lady at the front desk was super nice. The hotel was very very clean. The breakfast was better than most continental breakfasts. There was bacon and eggs, omelettes fresh pastries. They were cookies at the front desk. Bagels. Hot coffee and tea. 24 hours! The bed was super comfortable. Temperature was correct. Definitely enjoyed our stay. I highly recommend this hotel.

I liked the quality of the continental breakfast. Pool was clean

Very friendly and professional staff

Stayed four nights. Hotel was very nice. Room was really clean and bed was very comfortable. Amazing room for the price we paid. Only slight issue was the noisy rooms around me. Not a huge deal, just a little annoying very late in the evening. Staff was friendly and helpful!

The customer service was good but the room had broken pieces on both the door going into the room and the bathroom door. There were also ants all over the floor. We didn't have any shampoo or toothpaste in our room. And the reservoir for the coffee machine was completely disgusting. I'm trying to add photos on here to show you the broken bathroom door and the broken doors at the entrance to our room but the app is now not letting me add the photos. Honestly both doors looked like somebody had kicked the doors in. The bathroom door is absolutely needs to be totally replaced.

Pool& hot tub. Convenient to family.

Clean, nice rooms and very convenient.

Beds were ok . They added “charges” , that the front desk girl was unable to explain what they were for. After we paid the price and taxes for the room on line.

-The bedroom door, if closed with the slightest bit of pull would automatically lock. Leaving an infant in the room alone without anyone being able to get in. One of us headed downstairs for help and bumped into a hotel worker & they had absolutely no clue what to do. Just told us to keep trying…my dad was able to get it open but like what the heck?! That should have never been a thing and for it to have locked 3 more times is INSANE. Your own cleaner told us the door locks all the time when she came to help us open it when we were leaving. - The table was half broken and had someone else’s trash inside when we went to open it up into a lifted double table. It became stuck & ended up falling down and not reopening leaving us without out my keys or wallet... Eventually I got it open the next morning but my point is, it obviously had not been cleaned or checked prior to our stay. It needs to be fixed before someone get hurt. -As I was waiting for the door to get open, some female entered the room (assuming she works for the hotel, she didn't bother to introduce herself) & had the nerve to ask me if I smoked in the room (I’ve never been a smoker). I have stayed many times at your hotel & never once have I received a single complaint & always leave the room clean and picked up. By the way, might want to turn the chemicals down a notch on the pool. My youngest is currently at urgent care because her body broke out as well as my oldest face. Both horribly swollen and red.

Very friendly staff!

They had no hot water and the water was yellow and had dirt in it. We told hotel staff and we got an apology and were told the whole hotel had no hot water yet the continued to rent rooms knowing there was a problem and weren't informing guest's of the problem. This same problem happened when we stayed there 7months ago which was our last time staying there. I wouldn't recommend. All we got was an apology after not being able to shower or brush our teeth. Stay away from this hotel, there's plenty of better ones close by.

This hotel was not clean. Our room was in horrible condition. Between people slamming the door next door, loud noisy from the highway , and an inefficient heating system, we got very little sleep. The 8.8 rating is simply inaccurate.

Das Personal ist sehr freundlich, der Zustand des Hotels ist einwandfrei, das Frühstück ist sehr umfangreich und der Parkplatz ist gross. Uns hat es hier sehr gut gefallen.

Staff is professional, kind nd helpful. Excellent hotel!

Solid hotel with friendly staff