Microtel Inn & Suites by Wyndham Baldwinsville/Syracuse

Lack of Room Condition Maintenance

Easy to locate! Continent location just outside Bvillle.

It was a very good stay! And I got to even bring my baby along too. Very nice staff! Definitely staying again. Just boot another night here! And very clean rooms! And so spacious too.

Poor response time for issues with TV and lack respect

Comfortable and clean.

quiet, felt safe and management very friendly

I had stayed at this hotel about 8 years ago and thought it was ok then therefore felt comfortable booking again. We were quite disappointed with the state of the room we stayed in, the carpets need a good cleaning / change, there was some discoloration on the duvet cover, staining & rips in the cushion by the window, the toilet paper holder in the bathroom didn't exist, the toilet paper roll was sitting on the side of the tub. Didn't feel comfortable with the state of the room at all.

The room was dirty. There was a leak running across the ceiling. Couldn’t find the trash can then found it placed under the bathroom sink full of water because it leaked. Every time you ran water it drained onto the floor. Toilet seat was broken. Wallpaper was peeling and the area around the toilet looked like a years worth of urine. Complained twice at the desk - no resolution. Ended up buying air mattresses and staying with family. Do NOT book this hotel. In addition the security door to outside did not shut. The locking mechanism had been torn apart so it wouldn’t lock and also didn’t shut. Contacted company for refund who directed me to property management who sent a nice email thanking me for bringing these things to their attention! Absolutely unacceptable!

I stayed here a few years ago and it was not good, but it was not horrible. This time it was horrible. The sheets were dirty; the chair was broken and unsafe to sit on; the toilet paper holder was broken; the carpet was filthy; the room and halls smelled like stale cigarette smoke covered up with cheap air freshener; the bed was very hard (not firm, but hard, like a board with a thin foam pad over it); the milk provided for the breakfast cereal was past the expiration date, ruling out cereal for breakfast; the bagels tasted like they may have been beyond their expiration date; the peanut butter was so old it would not spread, it was just a chunk sitting on top of the bagel; and the entrance way had not been shoveled, even though it stopped snowing hours before we arrived and a day before we left. This is the only hotel in Baldwinsville and we were only there for one night (Christmas Eve), but we should have stayed in Liverpool or Clay and driven back and forth to my parent's house in Baldwinsville. Fortunately, we were able to borrow clean pillowcases from my stepmom, so we could at least rest our heads on something clean. The one good thing I will say is that the heater worked, and was fairly quiet.

Run down property. I rather pay more and stay at a decent place if i knew. The shower was leaking all night. If you do book this accommodation, please make sure you take a room away from the door after you cross the main reception. All night I could not sleep as guests were slamming the door going to their respective rooms on 1st floor.

Friendly

Wow - this place has really gone downhill in a few short years, to the point of no return (likely ever again)....!

Close to everything

I booked a king size bed through Expedia. There are no king size beds in this hotel.

Friendly staff. Nice room.

From the minute you walk in you smell weed. They are supposed to be non smoking rooms but every hallway smells so terrible. Somehow the smell crept in our room.

There was food left in the fridge decided we could not use and went out instead

beds are hard as a rock!

everting good i pass only 1 ningt

Nice beds good room lobby smells like weeds every thing else ware ok