The stat was excellent except the pool was so cold it was unusable. We had to pay to heat it but then we were told the overnight temperatures made heating it impossible. We were disappointed but other then that it was wonderful

Very beautiful. Everything was nice and clean. I would recommend future guest to bring the own towels and extra toiletries.

No es lo que ofrecen, alquile la propiedad y luego nos digeron que la piscina no se podía utilizar y está mi lejos de los parques

Celibrating our gbabies 4th bday

Everything was nice. Unfortunately the hurricane was not the best time to visit.

Very homie and inviting so comfortable and clean enjoyed my stay here and kids did to thank you

B

Our experience in dealing with this rental management company was a nightmare from the moment we submitted the reservation. A few days after submitting the request and making payment we received a message thinking us for our stay. When the time came they sent us two different rental addresses, in two different towns. We secured a property that showed a hot tub, there was none. We secured a property with three queen beds, there were only 2. There was no door alarm or baby gate, as required by law for the pool. The pool had not been cleaned when we arrived. There was no hot water in kitchen and proprty damge to screen area and sliding door. We were mislead to believe if was in Champions Gate resort. It stated there was an art gallery and shopping mall on site. There was none of that either. Anytime we pointed out things showing them to be liars, they became rude and resorted to threats. Called us liars and blamed us for booking errors. Tried to have a civil conversation about the misleading info prior to arriving to ensure we received the amenities requested. She was hateful, ugly and hung up on me. My husband tried and got the same treatment. They made it seem like they were "doing us a favor" by trying to find something comparable but truly made no efforts. She became a bully and even threatened to kick us out early when we had finally had enough of the lies and sent screenshots. Don't waste your time. Keep looking. There are better options!

I wish i could upload pics this was a huge safety hazard very dirty alot is falling apart. This was my worst experience ever with a stay yet.

Loved the home and the pool.

Éramos un grupo de 30 personas y buscábamos 3 villas en el mismo bloque, pero las villas estaban a 15 y 20 minutos una de otra, y lo peor es que no recibimos información de la localización de las villas hasta 24 horas de nuestra llegada. Esto afectó nuestros planes de compartir juntos.

it's a great place to stay. great distance from theme park. the place was kinda clean. previous renter didn't take the trash out. overall, it was okay... it does need a couple more thing to buy to make it livable - toilet paper, detergent and all the other stuff...

First, this was a lovely home. The AC was stuck at 79 degrees, when outside was 80 and above and it was hot and there was a lock box, call the maintenance and they never returned my call. The freezer didn’t freeze and it made some noise. Nothing was kept cool. There was no soap to wash our hands in the bathrooms, no toilet paper. Overall, it was a great home but the fact that one one called me back about the fridge or AC was not good.

The property management company for this vacation home rental is terrible. The pool was dirty because it was full of bugs and grass clippings. We asked them to clean it, 4 days later they showed up. I had a friend visit with a small dog, once they saw that they evicted us from the property with threats. Terrible company, I feel bad for the investor the property was clean otherwise.

Checking in was easy as the info was sent to me the day prior to check in. We didn’t know what to expect except number of bedrooms, bathrooms & pool since they combine all photos of all their houses on every listing. If you don’t care what to expect then not a big deal, I like to see exactly what the house looks like but didn’t realize that until after arriving. The house was clean & ready for us. The beds are the worse part of the entire house. If you have back problems bring a mattress topper or air mattress, i promise it’ll be more comfortable than the beds. We didn’t have hot water our first night so I text the number provided a couple of times with no response. Once we returned home from the park I called the other number listed & I believe it was the owner picked up. He walked me through how to trouble shoot the water heater & that fixed it. Other than that we had no issues.

My stay was good there. I arrived at the rental which I booked a 4 Bedroom executive with a game room with pool. Which is more money than the regular rental. I sent a message on the night of arrival. I got no respone. I again sent another message the next day as well and also called the property manager no answer. So I contacted Expedia they tried calling no answer. Expedia sent an email. I ask them to see if I can get a credit of some type since the rental was not as listed. They replied back to Expedia that there is a game room in the club house which that is not listed in the amenities. And that I could not get a credit for the unit not having what they listed in the posting and pictures for the rental. I got an email from them thanking me for my stay and again I sent them another message that they still have not replied to. I must say this was not the way to handle the situation but this rental company doesn't response to your concerns.

very nice house

On the site the home was advertised as if it was in the Champions gate community and it was not when I pulled up the house was not as it was advertised online the walls were dirty the house was very small the furniture was old and raggedy the carpet was dirty as hell the beds were old the kitchen was filthy the vents had so much dust on them it was ridiculous I tried contacting them to let them know that I want a refund for my state or they need to find me another home to go in they did not return any calls or refund my money I left the day early and I want a full refund for my stay I came there because it was my daughter's cheer competition in Tampa and we decided to stay in Orlando because they have better things to do with the kids but I regret it that very quick they need to remodel this home and then not only that a big black bear was on the same street I was on I was so scared my kids could not even play outside we did not get in the pool it was terrible

Everything was lovely! The house was gorgeous and relaxing i felt right at home:)

It was amazing just like the picture