Cute and great staff!!

The young man at the help desk lied to us about cancelling our reservations. We did not stay there and they charged us the whole amount. Should have only charged us for one nights stay. The room was old and moldy smelling with no mountain view. I would not recommend anyone staying there. You need to change what you have on the internet as this is false advertising.

Loved our stay here and would come back. Rooms were updated and clean. View of the mountains were amazing and elk near by. Great location near shopping and national park entrance.

Seeing all the elk and mule deer

seems like a remodeled motel - old structure with room door can’t be closed, and no sound proofing that you can hear whenever your neighboring guests use restroom, & no elevator either if you have to carry heavy luggage & gear upstairs.

I can't honestly review TRMO since when we arrived with a pre-paid reservation, they didn't have a room for us. Connor was very nice and booked us in a room at their sister hotel which was very nice. Unfortunately, they charged us again for two nights. This still has not been resolved. They blamed it on Expedia. Not sure who is at fault, but it was a very frustrating experience.

Beautiful property close to town and dining options. Was a wonderful night's stay before hitting the national forest. Highly recommend

Quite nice, but Vey over priced for a motel.

We loved our stay, view was gorgeous. Friendly staff and great area to stay

Good location- short drive to Estes park. Room is spacious and comfy. There is receptionist at the counter to allow late check in which is much appreciated. However, I am disappointed with the selection of breakfast and quality of food being displayed. They ran out of bread and refused to replenish albeit it’s still within the breakfast time. Besides the poor breakfast experience, it was a pleasant stay.

I checked in at 5:30pm and they weren't sure the room was ready. Check-in process was very slow. Check-out was very slow. When I got to breakfast at 8:20am, there were 2 English muffins, 4 muffins, 3 yogurts, and oranges available. No napkins, no place to sit.

The hotel definitely caters to the hiker type. No frills, cooler bag and hiking guide in the room, etc. We found the room to be impeccably clean and seemingly newly renovated: new floors, fresh paint, etc. The exterior was a bit of a mess though. In every corner and under the decks were piled broken furniture, building matls, etc. Were only notified at check-in that the pool was OoO bc they didn’t pass their inspection due to a leak. Isn’t inspection at the BEGINNING of summer? Our stay was in mid-Sept. Why weren't we notified? Also, good thing we were awake by 8am Mon bc the work crew starting pounding on something w sledgehammers for an hour straight. Breakfast was meh. But the front desk staff was friendly and helpful and the cleaning staff was fastidious. Mgmt shldv warned about construction and pool issues as soon as we booked though, so we cldv made an informed decision.

Loved the trail vibe, room was clean, modern, comfortable. Breakfast was adequate with bread/muffins, yogurt, granola, PB&J, coffee/water. What more do you need on the trail? The conversation pit was a great way to connect with other (hikers).

Husband over 70 and cannot walk very well. The steps to room were all closed because of construction. Also, toilet blocked

We had a wonderful visit. The room was clean and very nice. Our dog was very happy and felt safe there when we left. We loved how close to town it was and how easily accessible it was to everything. We definitely will go back and stay especially if we are traveling with our pup!

When i arrived i was told expedia messed up and over booked the wrong room then after being shown the room the door would not close all the way unless you lifted up and pushed in to get it to lock. After letting the front desk employee know that was security issue i was moved to another room that had stains on the bedding and was dirty. None of the amenities that are shown online where available at this location you have to drive across town to there other location and for a discount can enjoy there amenities also the pool was not functional

Great location.

The staff were all very nice. We had two rooms for two nights; one room was properly stocked for multiple guest and multiple nights. The other room was not - only one wash cloth, no extra TP, etc. Additionally the window on the room that wasn't stocked was wide open to the main walkway when we arrived (no screen, either) which was a serious safety concern for our all-female group. It wasn't made clear when we booked that we were staying at a second, less appointed property under the same name. If we'd known that, we likely would have chosen a different option. Lastly - the sink area is outside of the bathroom and you have to turn on the main lights of the room to get the sink-area light to turn on, so one person cannot get ready if another person is sleeping without turning all the room lights on. It's a place to stay in Estes, but there is plenty of room for improvement.

We really enjoyed our stay here. Staff was very nice and helpful. Location is ideal. Room was very clean and comfortable. We highly recommend this property.

I called to talk about early check in and the man on the phone was extremely rude and hung up on me. When we got there the woman at the front desk was much nicer and we were able to check in early. Our room did not have hot water and our tv didn’t work which was pretty frustrating. The AC didn’t work either so our room was extremely hot. When leaving, the woman at the front desk was extremely apologetic and kind which we appreciated. Probably wouldn’t stay there again.