I paid up front for a room. I was horrified to find that on my arrival the reception to check-in finishes at 21:00hrs. This is an extraordinary time to close reception. I had just travelled into Dieppe by Ferry, arriving at the port at 22:00hrs. On arrival at the hotel at 22:28 I tried phoning for them to let me in but there was no response to my call. There is no forewarning on the page advertising this hotel that it closes so early. I only read the 'small print' (not on the advertisement page but on the ticket confirmation - by which time it is too late) the next day. I then had to find, and pay for, another hotel room. I am not happy that I've paid for something that I was not able to use.