Villa in Australia

Bad: 1. Wifi only work on the doorstep, inside the room it doesn't connect at all. Even after complain they don't make any difference. 2. The room always smell after the cleaning, 3. Only lift no. 3 have the access to the swimming pool which I had to press other 2 lifts to the g floor first to get the lift no. 3 and go to swimming pool. Good: 1. They clean room everyday. 2. They change all towels and aminities everyday. 3. They have ironing.

Staff was super friendly and kind! Location is great only few minutes walk to World Square where coles, shops and restaurants are!

There is no housekeeping on daily basis. Was told they only do housekeeping on the 3rd day based on my duration of stay. I thought housekeeping is the minimal as we expect to have clean beds and clean toilets after long day outgoing. This is quite a disappointment.

The staff were very friendly and the locations of the hotel itself so easy to access to melbourne CBD.

Strategic everywhere, in the city center, just walking distance to Darling Harbor, Opera House, market.

Amazing stay very friendly staff & great location.

Satisfied stay here 3 times already.

The front desk staff were very friendly with my little grandchildren. The kids very excited about their passports and photos, loved decorating the muffins. All staff very friendly.

Location is very convenient to the free tram stops, shops, and QVM. The hotel and room is clean and comfortable, and is also kids-friendly with their small corner for kids to read and play down at the lobby. Property is secure too and they had assisted us with storage luggage when we arrived early before the check in time. Staffs are helpful and friendly.

The check in and check out is a self-service counter. Very easy to understand. Room is ready in no time, every day the staff cleans it and refill what to be refill. The area is very close to every where: place to eat, place to hang out, place to shop.