Villa in State of Victoria

There is no housekeeping on daily basis. Was told they only do housekeeping on the 3rd day based on my duration of stay. I thought housekeeping is the minimal as we expect to have clean beds and clean toilets after long day outgoing. This is quite a disappointment.

The staff were very friendly and the locations of the hotel itself so easy to access to melbourne CBD.

Satisfied stay here 3 times already.

Location is very convenient to the free tram stops, shops, and QVM. The hotel and room is clean and comfortable, and is also kids-friendly with their small corner for kids to read and play down at the lobby. Property is secure too and they had assisted us with storage luggage when we arrived early before the check in time. Staffs are helpful and friendly.

The check in and check out is a self-service counter. Very easy to understand. Room is ready in no time, every day the staff cleans it and refill what to be refill. The area is very close to every where: place to eat, place to hang out, place to shop.

Location is great, many restaurant within walking distance, at the front office staff is very helpful.

Bathroom light was flickering, irritating to the eyes.

Small room but clean, large baggage may not be fully unfold, very small bathroom. Good location, located in free tram zone with tram stop station in front of the hotel, the entrance was narrow, hard to find

I asked many times to clean the room but never been cleaned up.

It is a great location for trams and trains being so close to Southern Cross Station and easy access to the Skybus as well. Room was basic but comfortable and clean and staff were friendly. However the heater is too noisy for me to sleep well.