I recently stayed at this hotel, the only 4-star hotel in Ternate, mainly because of its convenient location and limited options in the area. While there were some positives, my overall experience was mixed. The good parts: the bed was very comfortable, providing a good night's sleep, and the hot water in the bathroom worked perfectly, which was a relief. These small comforts made the stay somewhat pleasant. However, there were significant drawbacks. The hotel lobby was filled with cigarette smoke, which was very unpleasant and surprising for a 4-star establishment. It created a poor first impression. Additionally, the bathroom in my room was not well-maintained; It was dusty and not properly cleaned. Considering this is the best-rated hotel in Ternate, I expected better cleanliness and a smoke-free environment in the common areas. I hope the management addresses these issues to improve the guest experience in the future.