.-Dear b2 pano Residency Management Team, I am a regular customer at b2 pano Residency and have always enjoyed my stays with you. Recently, I booked a room in the highest category, expecting the quality and comfort associated with it. However, I was placed in a lower-category room, despite having paid for the highest option. I was informed there was a lack of availability for the room I booked, even though my booking had been confirmed. I understand that availability can sometimes be challenging, but I was disappointed, as this did not align with the service I've previously experienced at b2 pano Residency. Implementing a clear policy or providing suitable compensation, like a rate adjustment or a future upgrade, could make such situations feel fairer and more transparent. Thank you for considering my feedback. I look forward to seeing how this process might improve for loyal guests like myself, and I hope to continue my relationship with b2 pano Residency. Warm regards,