We chose this hotel because it is near with the church that we would like to attend on Sunday. When we arrived there, we're earlier than the schedule for check-in, yet the staff are friendly, they checked our booking and allowed us to do check in, even they upgrade the room with the one that has balcony. We have no difficulties, everything went well. Thank you.
My stay with Acacia had been good all these years. Even my relatives stay here. However, my customer experience had been tainted with a not so good experience when because of the flooding, I had to extend my stay. The hotel was charging me 3x more than what I paid for. This even if I showed them what I paid for at Traveloka. I found this incredibly disappointing that I moved to another hotel nearby. In other countries, they match lower priced sites but here, they would rather lose a customer and increase their price to piss off a loyal customer? Not a very good move.
We had an amazing stay at Vivere Hotel. Our room was upgraded to suite so it was even better! The only issue we've noticed is the weak flush pressure but other than that, all equipment and things in the room are okay. It 's perfect for a relaxing staycation within Metro Manila.
Waited a while during check-in due to the influx of guests on a long weekend. Understandable, however the lobby area is jam-packed and was quite a mess. Chairs are scattered around. I find the hotel lobby small and plain for a 4star hotel. Overall stay was good.