I’m grateful that our room is upgraded to deluxe. Staffs are friendly. The location is great and near the beach. Easy to move around in walking distance. Also near to halal restaurant.
Great new 3-star hotel with 4-star service! Close by to the night life but away from the noise. Beach is a short walk away with many restaurants nearby. Staff were courteous and attentive especially front desk staff. The buffet breakfast was the best I’ve had in Vietnam with lots of variety. Thank you the Swan Hotel and see you again!
I have a wonderful vacation surrounded by the most helpful and friendly staff. Please give them a bonus! The room is super comfortable, nice windows, a lot of sunlight, nice city view. The mattress and pillows are so big and super comfy. The Deluxe room is around 35m2, is bigger than I expected while looking at the picture. The room rate is so competitive and the service is quite good.
The rooms are spacious, clean, the view of the sea is beautiful, the staffs are friendly, especially in the reception department, willing to help and give the best recommendations.
The only thing to complain is poor sound proofing. I can hear kids and adults screaming in the evening. Making it very hard if you're having a workation!
Posted false photos, claimed sea view but in the end received city view, and there was no way to refund or compensate customers. Staff and hotel blamed the traveloka app. Noted check in at 6am, if not met, had to call customer to cancel booking, booked 2 weeks in advance.
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