This is my 2nd visit to Vinpearl Beachfront Hotel, and they gave me room on 27th floor. Which is now totally quiet from that Club music noise and also the making up room of the housekeeping team is clean and tidy. Everything is perfect… very comfortable and very convenient for me. Starbuck coffee on lobby, Highland coffee across the street… Vincom plaza is one area with the Hotel… belong the same group of the Hotel. All the staff is friendly and great… very responsive and helpful … solved all my previous problem. Real 5 star Hotel.
Havana Nha Trang is an ideal centrally located hotel, right on the main strip with tons of shops, restaurants, and attractions just right next door. Deputy General manager Nguyen Van Trong and staff made sure our families every need was accommodated with warmth and amazing customer service. The rooftop restaurant Skylight offered an unbelievable view of the beach and the city of Nha Trang along with a quality dining experience. I loved our stay and would definitely stay again just for the amazing pool and spa.
The rooms are spacious, clean, the view of the sea is beautiful, the staffs are friendly, especially in the reception department, willing to help and give the best recommendations.
The only thing to complain is poor sound proofing. I can hear kids and adults screaming in the evening. Making it very hard if you're having a workation!
Posted false photos, claimed sea view but in the end received city view, and there was no way to refund or compensate customers. Staff and hotel blamed the traveloka app. Noted check in at 6am, if not met, had to call customer to cancel booking, booked 2 weeks in advance.
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